KH
keith H
Active since Jun 2010
73
Reviews
0
Industries
Reviews
73 reviews2 months ago
FNB PORTSIDE PASSPORT APPLICATION - RUDE RUDE RUDE!
My wife and I took our son to FNB Portside today, to capture my son's biometrics for this passport. We did the application and payment online. No where did it say that we needed to take his birth certificate with or anything else. It only required the booking/ref number. I took a copy of his birth certificate with me anyway as well as his previous passport and our ID's and marriage certificate. The lady turned us away after sitting there for an hour with a horrible attitude, she clearly is not interested in working or being of assistance and now I'm unable to get a new appointment after already waiting 1 month for an appointment. Seems like I might only get an appointment in 1 month's time by then I would've exceeded the 60day period and I will probably have to pay again and go through the entire process again. Is there anyone that can assist me with this as I feel like it should've been communicated better what I need to bring with (i.e ORIGINAL BIRTH CERTIFICATE) - The service was just TERRIBLE! Before it was a pleasure at Fores****, but at Greenpoint, it's disgusting.
53 replies
3 months ago
Disappointed by Uncompetitive Pricing and Loss of a Loyal Client
As a Santam client for several years, I am writing to express my profound disappointment with your recent pricing. Upon adding a new vehicle to my policy, I was quoted a premium nearly double that of other leading insurers. After a difficult negotiation process where I provided three competitive quotes, the premium was reduced from approximately R1500 to R1000. However, this revised price remains R300 higher than the alternatives. Santam confirmed they could not offer a better rate. Despite my loyalty with only minor home content claims and no vehicle incidents it appears Santam would rather lose my entire portfolio than match a competitor's price by R300. Consequently, I have been forced to instruct a broker to move all my policies to a new insurer. It is regrettable that my loyalty was not reciprocated, and I am leaving due to pricing that is simply not viable.
112 replies
4 months ago
Just to expensive.
I've been a Santam customer for many years and I have vehicles, home content, personal items and building insurance with them. I'm in the process of buying a new vehicle and they came in almost double than everyone else. I would like to keep the new car on the same policy, but I can't afford to pay the +- R1500 insurance on just the one vehicle. I received quotes from other insurers and they all came in under R850 with the most expensive one at R900 with the only difference being the excess amount is a little higher which I'm fine with. Surely something can be done to match it or to come in under R850 as well?
56 replies
4 months ago
Poor Service - No communication
On the 24th of December I noticed that I could not set my alarm, the keypad and the entire system was off. I then phoned CDF and they informed me that they received a low battery signal at 11:20 that morning, but didn't bother to phone me or notify me in order for me to get a new battery before all the shops closed for Christmas, we then proceeded to go without an alarm for 2 days until the 26th of December and I replaced the battery, but that only lasted the night, then I replaced the batter again for a second time as well as the transformer, but there seems to be an issue still. I then phoned them this morning (30 Dec) - and I was informed I will be charged more for a call-out due to "after hours" - how is 9am after hours? I have to wait till tomorrow (31st) to pay the normal R650 call-out fee. Not once during this entire week, did I get a phone call or notification when the alarm went off or lost connectivity and power. I'm really not happy.
0 replies
6 months ago
Delay Tactic
Hi submitted a claim on Monday for 2 bedside pedestals that got damaged by guests I had over. When I submitted the details, die lady that helped me was super friendly and efficient, however I feel like once it was handed over to the consultant, things got less efficient. I received a call from the consultant and she was not sure if it would be covered under property content or under my accidental cover, so it was decided that a assessor would need to come and view the damaged goods and I assumed it would be the next day, however when I got a call from the assessor, I was advise that they could only come view on Thursday late afternoon. This is really so irritating that i have to wait almost a week for someone to say "yes, it is broken" after I submitted photographs of the broken pedestals and submitted a replacement "quote" as requested. This means that the nothing will happen on Friday, it will probably only be given through sometime next week, then if the claim is successful, it will take another 2-3 days I assume. A small claim like this should not take this long, I don't want to know what happens, if something major must happen. When I flagged my concern, the only reply I got was - well this is the process. This is really not acceptable.
53 replies
9 months ago
Ebucks Delay
I claimed my annual Ebucks voucher from the Boost my Rewards platform on the 15th and selected for the amount to be paid out in Ebucks value. It’s taken a few days and still nothing and when I follow-up, they tell me there is a delay and I should check at the end of the day or the next day. Why is it taking so long? I receive messages on the app to say I’ve redeemed my voucher (also delayed) but the actual Ebucks have not been updated.
159 replies
15 months ago
NO WAY TO CONTACT OR ANSWER MY QUESTION
I bought a washing machine and it was delivered today, however I logged a return as the front of the washing machine is badly scratched. I can't get through the TakeAlot and seems like there isn't really a way to speak to them directly. I've asked on the return logged for the product just to be replaced with another one - same thing, but want to know if they will bring the replacement when I collect as I desperately need the machine. Or is this going to take days now.
0 replies
17 months ago
VEHICLE LICENCE RENEWAL - ****!
I recently renewed my vehicle licence via the FNB app. My husband did it a few months ago and worked perfectly. It's been paid, but I'm getting SMS's which seems like ***** with spelling and grammar mistakes with links. It's not showing up on my CarNav on my app. I've tried to phone a few times and the call keeps on dropping. FNB keeps on giving me a number to phone for the courier but they said they havn't worked with FNB for over an year and FNB keeps on giving their number to their clients. I would just like an answer please.
53 replies
22 months ago
Amazing service from Ebrahim Jamodien
Thank you to Ebrahim Jamodien for sorting out my insurance quote on my new vehicle and assisting me to get me to where I wanted to be from a premium perspective. Ebrahim was amazing in helping me.
53 replies
22 months ago
DOUBLE THAN EVERYONE ELSE WITH PREMIUMS
Today I got a insurance quote for a new vehicle I'm about to purchase. I've been with Santam for a while now, with all of the vehicles, home content, building and all risk items insured with Santam. The quote on the car came in at DOUBLE than everyone else for the same cover. I got quotes from 4 other companies for the same cover (slightly higher excess at R8500) - at R600-700. Surely, Santam can meet me halfway and bring the quote down to R650 to keep my business. Why is it that everyone else quotes more me more or less the same and you are double in price. If not, I will be forced to move the business to someone else.
212 replies
Review Distribution
5 Star
5 (6.8493150684931505%)
4 Star
1 (1.36986301369863%)
3 Star
0 (0%)
2 Star
7 (9.58904109589041%)
1 Star
60 (82.1917808219178%)