Sleeping on Duty endangering the people they Paid to protect

Been in my complex for 111 years these losers recently took over the security contract. Last night a person assaulted people in the complex and ran and jumped over the wall in front of a surveillance camera and there was zero reaction from the supposed reaction force. It took me phoning in for them to respond, this kind of thing has never happened before with the previous security companies, they responded immediately if any one jump over the wall. It took them 3 minutes to respond the previous 2 companies responded if called within 1 minute, the estate is tiny no reason for such a long response time. When I called the call center it was clear the lady on duty was fast asleep this is why they did not detect the person jumping over the wall.