BMW Cedar Isle / Autobahn, disgusting service!

Purchased a 1997 BMW Z3 from Cedar Isle Auto at the end of October. Had so much confidence in doing this, as it was coming from BMW Used Cars and I was told that the car was checked and all repairs were done. On test driving and checking the car, I found the boot mat was wet. When I asked the sales person about it, he assured me that there were no leaks, and told me it was the car wash people being careless. 1 week after collecting the car, it rained and water was in the boot. Now, after collecting the car, I had to take it to 1 of their repair centres to get it sorted. This was kept for over a week and only returned after I started complaining. While the car was being taken there, we found that the Right Side Front tyre was touching the wheel guard. When we asked them to sort this out, The BMW Repair centre said that they don't have the equipment to check this. When the car left the Autobahn Repair Center, it was taken to the Autobahn dealership workshop, 2 kms away. The car sat there for another 2 days, and they did nothing with it. These are all branches of Cedar Isle. We were forced to get the car back to Cedar Isle, if we wanted it repaired. On taking the car there, it was found, within 30 minutes, that there were problems with the front suspension. So after more than a week and between 2 BMW workshops, they could not find the problem??? No, they could, but the sheer arrogance that they had resulted in them not even looking for the problem. The car was taken to back to Cedar Isle Auto and left there for repairs. Prior to it going back, I found the following problems on a car that should have been inspected by BMW properly and that had just passed COR: 1. Left headlight loose and park light not working 2.Left rear park light not working - loose connections 3. The repair that the ARC did on the boot rubber was a complete waste of time, as they cut the rubber and now there is a 5cm gap on the on side, where water gets in. I am now told that this will take about a month to get to the dealership and the car would have to go back, yet again. 4. Passenger door missing the rubber channel between the door pad and window. 5. Centre console cover completely off the hinges. They repaired this before I collected the car, but did such a shoddy job that it fell off again within a few days. All this over and above the suspension issues. I was also told that the exhaust and fuel filter had fresh scratches on it, yet nobody can tell me how this happened and nothing is being done about this either.

Each time that the vehicle went in, I gave them the opportunity to work on the car for a few days, before I requested feedback, and every time that I did this, I get told, its being worked on. As the owner, I had no idea what they were working on, if they found other issues, if they were waiting for spares, if my car is just parked there with nothing happening, if they are part way through the repairs, or anything that you would expect to get in terms of information from any dealership holding your vehicle.

The common attitude from Cedar Isle, Autobahn ARC, Autobahn Isando, is complete and utter arrogance in the way they treated me as a customer and how they are handling the repairs to my car. I took deliver on 1st November 2022 and I had the car in my position for a total 12 days and BMW have had it for 16 days and counting, from 8th to 16th November and then again from 22nd November to current, and it still has to go back because they damaged a rubber seal, instead of doing a proper repair.

This franchise to change their slogan from Sheer Driving Pleasure to Sheer Arrogance! I have always dealt with Auto Alpina Boksburg for my new BMWs and I can say without a shadow of a doubt that they are 1000 times better in every way and the staff from this Cedar Isle/Autobahn Group should spend some time with them to learn a thing or two.