SG
Shaun G
Active since Feb 2013
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
Waste of time
Submitted my car online to EBK today, 05 March 2026. Made arrangements with their staff member to come out to view the vehicle, even though no estimate value was given. On arriving at my property, the car was in a double garage, out of the rain, with plenty space to view the entire car properly. From the 2 people that were present, one was a trainee, using my time for a training session. All photos were taken of the car, all service history was verified, all questions were answered. The car was started and checked. WITHOUT my permission, a diagnostics tool was connected to my vehicle. I would have not minded this, as there were no faults, however, the person still needed to ask my permission to connect a device to my vehicle. After all of this, I was asked to move the car out of the garage, into the driveway, for additional photos, which I thought was silly, considering that it was raining. However, I did as requested. After this, I was told that they would like to go for a drive. I agreed and proceeded to the car to take these people for a drive. They then told me that they needed to drive themselves, which I did not agree with, as it was still raining, and they hadn't even given me an estimate offer on my vehicle. I don't know of many people that agree to strangers driving their vehicles, especially in the rain. I explained to the buyer that I was not comfortable with someone driving , and that I had no problem taking him for a drive and once he made me an estimate offer, he could gladly drive the vehicle , if I was happy to move forward. He said, not a problem, he has all the info needed and his office will contact me with the offer. After not hearing from them, I sent him a message to ask why I did not receive the offer, to which he said, "You can't get an offer without a test drive". I really didn't appreciate this waste of my time and taking off work to deal with people like this. People should be aware of the way they operate. I have dealt with Webuycars and Weelee and they definitely don't operate so sketchy like this.
0 replies
3 months ago
Clientele Service is not up to standard. False Promises and waste of money
I feel like I pay my premiums every month for nothing. I have asked for assistance with a small matter of recovering an amount of under R30k in November 2022. The matter dragged on with the 1st attorney and eventually reached court, with a court judgment in our favour. Clientele even accepted monthly payments for the amount, which was supposed to be paid to us from December 2024. We never received a single payment. On notifiying Clientele, we found that the attorney handling the matter was no longer responding. The matter was then handed to another attorney who started investigating the matter at the beginning of 2025. To date, there has been no movement, no resolution, no payments received. The person owing the moneys was in clear default of the judgment, yet nothing has happened to him either. It is now 2026 . Over 3 years later ! I could have rather saved my premiums for that period and it would have been better than waiting 3 years, for nothing!
112 replies
3 months ago
Booking.com does not care about customers, only money!!!
Booking.com does not care if their customers are ****med by resorts that they advertise for.Caution: Please be warned before making a booking in Kendwa. This is my experience on 4th January 2026 Basically, I booked this '4star hotel' - Sunseabar Resort in Kendwa for 2 nights via Booking.com. Booked 3 rooms, on arrival, only got 2. From the 2 rooms, 1st one had a broken aircon. 2nd room had wet paint in the shower, which my daughter slipped on. Also had a broken door handle. Was then moved to a 3rd room, which had a aircon that wasn’t fully functioning (flap stuck, so air could not blow out) and it had water on the bathroom floor from a leaking toilet. The hotel had no other rooms available. When asked about my 3 room booking, I was told to keep the 3 rooms that they gave me with all the problems. The manager (Alpachino) was not available and the front desk (James, who was as helpful as a hole in the head) could not do anything more. I requested a refund, as I did not stay or use the hotel. I was told to do it online. I immediately left the hotel and moved to another. Booking.com said that I can only request the full cancellation online and wait for the hotel to respond, which was done immediately, before I left the property. The next morning, I tried to contact the hotel, but they refused to answer my messages on WhatsApp or take any of my calls. The hotel then rep**** via booking.com to say my booking was canceled as a ‘no show’ even though I have photos of everything and my card was used on site for them to still charge me $50 in tourism tax. Booking.com did nothing much to assist, except offer me $104 as credits towards $700 that I lost. This hotel is also associated with Varadero Hotel in Kendwa. The staff are not friendly and the manager is not willing to even talk to you when a problem like this arises. This place is listed as 4 star, although it is old and not maintained. It should not even have a 1 star rating. It’s more like a hostel or backpacking place, rather than a hotel. Also tried reaching out via Linkedin to Karim Jawhar (operations manager), but got no response. HOW CAN BOOKING.COM JUST ACCEPT THAT THIS, WHEN THE CUSTOMER HAS PROOF THAT THE RESORT IS FALSLY ADVERTISING AND IS NOT IN GOOD CONDITION. THE PAYMENT IS MADE TO BOOKING.COM, WHO COULD HAVE WITHHELD THE PAYMENT TO THE RESORT, BUT THEY CHOSE NOT TO.
0 replies
11 months ago
Matrix - Pathetic Service - More than a week and still no service
Sent an email to Customer Care @ mix telematics on Wednesday, 07 May 2025 at 06:46 to report my Beame unit not working. Case Number Logged 18240250. A week later, I have no feedback from Matrix and my unit is still not working. Pathetic service!
58 replies
16 months ago
Ram Couriers, Extremely Unreliable
I ordered items online with a 3-5 day delivery time. This was for a special occasion. The items did not arrive, 8 days later. On contacting the supplier, they noted that the package is with Ram Couriers. On Ram's side, the package is sitting at their depot and as they are backlogged with taking on more work than they can handle, they can't even tell me when I will receive my package. I have even told them that I will come to the depot and collect it personally, to which they refused. How can they not stick to their SLA's and refuse for me to collect my own property from their depot. Pathetic !!!!
168 replies
27 months ago
BMW xDrive Park - pathetic customer service
BMW xDrive Park - Waterfall. The service from the support staff and the ignorance and arrogance is astounding! BMW as a brand should look into how people are treated at this facility. It is a shame that it is allowed to operate in this manner. The management and staff need to be replaced and they need to learn how the customer service and experience of the BMW brand is meant to be portrayed. I will not ever recommend anyone else to book at the Xdrive Park!
0 replies
29 months ago
Fly By Night - Extremely ***** company
Had a new Aircon fitted in Feb 2023 by this company. informed them on 24th Nov that the Aircon was faulty. They promised to come out on Monday 27th. This did not happen. I tried calling and they would not take the call. I tried sending messages via WhatsApp, which they did not open. Eventually on Wednesday, I called from a different number and they took the call. They promised to come out on Friday by 9am. This did not happen and once again, they refused to take the calls from both my numbers. They sent me a message a few hours later telling me that they could not come because their Bakkie broke down. Since then, they have been avoiding me again. They don't take any calls and they don't reply to any of the messages. Real Fly By Night company. Busy advertising specials all over the place, but can't provide any after sales service to customers that paid them.
0 replies
31 months ago
Ardendorff Meadowdale - Horrible service
I visited your store in Edenvale/Meadowdale today. The service in this store is absolutely pathetic and the manager Gilbert is totally useless and definitely not customer oriented. I entered the store and at the time, there were 3 customers, including myself. 4 staff chatting at the counter – no customers (1 being Gilbert) 2 staff on a forklift moving stock 1 staff at the back, checking items on the shelf 2 at the front, at a pc helping 1 customer 2 at the door, chatting , waiting for customer to exit to check receipts I am not sure how many more staff work in this store I was in, was not greeted, was not asked if we needed assistance. I had to shout out 3 times for assistance before 1 had left the counter and came to assist, very annoyed that he had to leave his conversation. The only reason I did call was that I need a price on the item that was not marked. He just told me, he isn’t sure what the price is and then stood there looking at me until I told him to check the price. He then did this and walked away. I went to the back of the store and was looking for some power tools. Once again, no assistance. The one staff checking goods on the shelves, ignored us, as he was clearly only interested in what he was doing and nothing further. Another staff member walked out from the back store area and I stopped him to ask for assistance. I asked him 1 question about a cordless blower. He answered and while I was still talking to him, he just ignored me and started walking away. I called out to him and told him not to be rude and walk away while I was talking and he said that he is busy with another customer and continued to walk away. I told him to send the manager to me. The manager never came, while I waited. I then went to the front of the store and asked the same person who the manager is and if he told the manager that I wanted to see him. He pointed out Gilbert and said yes, he told him. This was happening in front of Gilbert, who then took a call. I stood in front of him, while he did not even acknowledge me, or the fact that I was waiting to see him. I was eventually served by the person next to him. I told the person to take my number and ask him to call me once he was off the phone. As I got into my car, he called. I told him that I was just driving out and had a complaint about the service received, but he could come out quickly and have a chat at the parking. He said no, he is busy with customers. There was only 1 other customer in the store full of staff at the time. I told him that this is the reason the service is so bad, because it starts with the manager himself not having good customer skills. I told him that he should lead by example. The call was then cut. I did not bother to call him back. I really hope that you would take these complaints serious enough to make a change. Gilbert should NOT manager anything or anyone, as he is not fit to do so. I would really not want to visit your store again with this sort of service.
0 replies
41 months ago
BMW Cedar Isle / Autobahn, disgusting service!
Purchased a 1997 BMW Z3 from Cedar Isle Auto at the end of October. Had so much confidence in doing this, as it was coming from BMW Used Cars and I was told that the car was checked and all repairs were done. On test driving and checking the car, I found the boot mat was wet. When I asked the sales person about it, he assured me that there were no leaks, and told me it was the car wash people being careless. 1 week after collecting the car, it rained and water was in the boot. Now, after collecting the car, I had to take it to 1 of their repair centres to get it sorted. This was kept for over a week and only returned after I started complaining. While the car was being taken there, we found that the Right Side Front tyre was touching the wheel guard. When we asked them to sort this out, The BMW Repair centre said that they don't have the equipment to check this. When the car left the Autobahn Repair Center, it was taken to the Autobahn dealership workshop, 2 kms away. The car sat there for another 2 days, and they did nothing with it. These are all branches of Cedar Isle. We were forced to get the car back to Cedar Isle, if we wanted it repaired. On taking the car there, it was found, within 30 minutes, that there were problems with the front suspension. So after more than a week and between 2 BMW workshops, they could not find the problem??? No, they could, but the sheer arrogance that they had resulted in them not even looking for the problem. The car was taken to back to Cedar Isle Auto and left there for repairs. Prior to it going back, I found the following problems on a car that should have been inspected by BMW properly and that had just passed COR: 1. Left headlight loose and park light not working 2.Left rear park light not working - loose connections 3. The repair that the ARC did on the boot rubber was a complete waste of time, as they cut the rubber and now there is a 5cm gap on the on side, where water gets in. I am now told that this will take about a month to get to the dealership and the car would have to go back, yet again. 4. Passenger door missing the rubber channel between the door pad and window. 5. Centre console cover completely off the hinges. They repaired this before I collected the car, but did such a shoddy job that it fell off again within a few days. All this over and above the suspension issues. I was also told that the exhaust and fuel filter had fresh scratches on it, yet nobody can tell me how this happened and nothing is being done about this either. Each time that the vehicle went in, I gave them the opportunity to work on the car for a few days, before I requested feedback, and every time that I did this, I get told, its being worked on. As the owner, I had no idea what they were working on, if they found other issues, if they were waiting for spares, if my car is just parked there with nothing happening, if they are part way through the repairs, or anything that you would expect to get in terms of information from any dealership holding your vehicle. The common attitude from Cedar Isle, Autobahn ARC, Autobahn Isando, is complete and utter arrogance in the way they treated me as a customer and how they are handling the repairs to my car. I took deliver on 1st November 2022 and I had the car in my position for a total 12 days and BMW have had it for 16 days and counting, from 8th to 16th November and then again from 22nd November to current, and it still has to go back because they damaged a rubber seal, instead of doing a proper repair. This franchise to change their slogan from Sheer Driving Pleasure to Sheer Arrogance! I have always dealt with Auto Alpina Boksburg for my new BMWs and I can say without a shadow of a doubt that they are 1000 times better in every way and the staff from this Cedar Isle/Autobahn Group should spend some time with them to learn a thing or two.
0 replies
42 months ago
Great Service from Geewiz
Purchased some Mini TV screens from this company and dealt with a lady named Pretty. Shortly after receiving them, I found that that display did not support USB, as it was supposed to. On contacting Pretty, she was very professional and with her management, offered an add on to the device, at their cost, to get me to point that I needed to be at. This sort of service is far and few in between now with companies. Most will ignore you and make you run after them. I am very happy to continue buying goods from Geewiz, based on the service received. Well Done!
0 replies
Review Distribution
5 Star
1 (2.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.5%)
1 Star
36 (90%)