What is EBK Auto Dealers's biggest strength?

EBK Auto Dealers's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name specific sales consultants as patient, friendly, knowledgeable, and genuinely invested. Staff like Cyril, Sanele, Nanicky, Bernard, and Nompilo are repeatedly praised by name across hundreds of reviews.

What are the most common complaints about EBK Auto Dealers?

The most common complaint about EBK Auto Dealers, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. A recurring pattern of vehicles developing serious mechanical faults shortly after purchase, including engine failures and undisclosed accident damage. Customers report costly repairs with limited dealer accountability.

How does EBK Auto Dealers compare to other Car Dealerships companies?

EBK Auto Dealers ranks #21 in Car Dealerships on Hellopeter with an overall AI Score of 4.1 out of 5, compared to the industry average of 3.3. Its strongest theme is Staff Quality at 4.5; its weakest is Service & Repairs at 3. Best-in-class for Car Dealerships is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →

Is EBK Auto Dealers trustworthy?

EBK Auto Dealers has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 1 129 reviews in the last 12 months. Hellopeter has tracked EBK Auto Dealers across 4 479 total reviews. How is the TrustIndex calculated? →

EBK Auto Dealers Reviews | 4.8 stars

Rated in:

Automotive4.1 Car Dealerships4.1

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, EBK Auto Dealers receives overwhelmingly positive feedback for its sales team and purchase experience, with customers consistently naming individual salespeople and praising their patience, friendliness, and dedication. However, significant recurring concerns around delayed vehicle paperwork, undisclosed defects, and poor after-sales communication represent serious friction points that undermine the otherwise strong sales experience.

Top Strengths:

•Staff Professionalism & Conduct: Customers consistently name specific sales consultants as patient, friendly, knowledgeable, and genuinely invested. Staff like Cyril, Sanele, Nanicky, Bernard, and Nompilo are repeatedly praised by name across hundreds of reviews.

Service Quality Ratings

MetricScoreIndustry AvgBest in Class

Sales Experience

4.2

3.54.8 (Botha & Deysel Executive Motors)

Vehicle Quality

Performance(last 12 months):

6.3Trustindex Rating

#21Ranked In Car Dealerships

30 NPSLikely

TrustIndex

6.3

Ranking

#21

in Car Dealerships

NPS Score

Recommended: Likely

Review Distribution

4.8|1,129 Reviews

Jun '25 - May '26

5(93.9%)

4(1.5%)

3(0.8%)

2(0.2%)

1(3.7%)

5(93.9%)

4(1.5%)

3(0.8%)

2(0.2%)

1(3.7%)

Recent reviews (1,129)

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Popular mentions

good service happy client great service dream car very patient friendly helpful affordable prices test drive car papers no response

Bongani

1 reviews | Active since Jan 2020

19 Mar 2026, 08:00

Recently got my DS5 ...

Recently got my DS5 and I must say Iam very happy with what I got, traveled from Limpopo to get this car and Wandile, one of the salesman helped me get it, is extremely happy

Helpful (0)

|Replies (0)

Bongani

1 reviews | Active since Jan 2020

19 Mar 2026, 08:00

Recently got my DS5 ...

Recently got my DS5 and I must say Iam very happy with what I got, traveled from Limpopo to get this car and Wandile, one of the salesman helped me get it, is extremely happy

Replies (0)

Thando

1 reviews | Active since Jan 2020

19 Mar 2026, 04:22

Hi I was assisted by...

Hi I was assisted by kamo in buying a Audi Q3 Great service we took the car on a trade in deal

Helpful (0)

|Replies (0)

Thando

1 reviews | Active since Jan 2020

19 Mar 2026, 04:22

Hi I was assisted by...

Hi I was assisted by kamo in buying a Audi Q3 Great service we took the car on a trade in deal

Replies (0)

Evedence M

1 reviews | Active since Jan 2020

19 Mar 2026, 03:35

I was assisted by br...

I was assisted by bryne to purchase a car from ebk and I am happy with his service

Helpful (0)

|Replies (0)

Evedence M

1 reviews | Active since Jan 2020

19 Mar 2026, 03:35

I was assisted by br...

I was assisted by bryne to purchase a car from ebk and I am happy with his service

Replies (0)

Mthokozisi

1 reviews | Active since Jan 2020

18 Mar 2026, 17:42

Was attended by Eugene

Was attended by Eugene. Excellent service, very knowledgeable, took his time , even went with me to the Service provider

Helpful (0)

|Replies (0)

Mthokozisi

1 reviews | Active since Jan 2020

18 Mar 2026, 17:42

Was attended by Eugene

Was attended by Eugene. Excellent service, very knowledgeable, took his time , even went with me to the Service provider

Replies (0)

Thandiwe N

1 reviews | Active since Jan 2020

18 Mar 2026, 12:26

I want to appreciate the service I received from Tatenda

I want to appreciate the service I received from Tatenda. I enquired about a car and she advised I come immediately. I am happy with it.

Helpful (0)

|Replies (0)

Thandiwe N

1 reviews | Active since Jan 2020

18 Mar 2026, 12:26

I want to appreciate the service I received from Tatenda

I want to appreciate the service I received from Tatenda. I enquired about a car and she advised I come immediately. I am happy with it.

Replies (0)

1 reviews | Active since Jan 2020

18 Mar 2026, 11:27

hanks for your wonderful service from Nompilo

hanks for your wonderful service from Nompilo. We're home in Nelspruit with the new baep. U are a darling.

Helpful (0)

|Replies (0)

1 reviews | Active since Jan 2020

18 Mar 2026, 11:27

hanks for your wonderful service from Nompilo

hanks for your wonderful service from Nompilo. We're home in Nelspruit with the new baep. U are a darling.

Replies (0)

Jacob

1 reviews | Active since Jan 2020

18 Mar 2026, 04:08

I was assisted by Ayanda, to buy a finance car, Hyundai i10

I was assisted by Ayanda, to buy a finance car, Hyundai i10. She gave me such a wonderful service

Helpful (0)

|Replies (0)

Jacob

1 reviews | Active since Jan 2020

18 Mar 2026, 04:08

I was assisted by Ayanda, to buy a finance car, Hyundai i10

I was assisted by Ayanda, to buy a finance car, Hyundai i10. She gave me such a wonderful service

Replies (0)

Nosipho

1 reviews | Active since Jan 2020

17 Mar 2026, 20:53

Lovely service received from Sanele

Lovely service received from Sanele.Will definitely be back for another vehicle

Helpful (0)

|Replies (0)

Nosipho

1 reviews | Active since Jan 2020

17 Mar 2026, 20:53

Lovely service received from Sanele

Lovely service received from Sanele.Will definitely be back for another vehicle

Replies (0)

EBK Auto Dealers

Top Strengths:

Recent reviews (1,129)

Recently got my DS5 ...

Recently got my DS5 ...

Hi I was assisted by...

Hi I was assisted by...

I was assisted by br...

I was assisted by br...

Was attended by Eugene

Was attended by Eugene

I want to appreciate the service I received from Tatenda

I want to appreciate the service I received from Tatenda

hanks for your wonderful service from Nompilo

hanks for your wonderful service from Nompilo

I was assisted by Ayanda, to buy a finance car, Hyundai i10

I was assisted by Ayanda, to buy a finance car, Hyundai i10

Lovely service received from Sanele

Lovely service received from Sanele

Frequently Asked Questions About EBK Auto Dealers

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