Poor Parts Service

I ordered Brake Pads for my BMW C1 as BMW do not work on old models anymore I have to do it myself. They told me the Brake pads had arrived and when I got there to collect them they has sold them. They said they would order more for me and deliver them that afternoon but they never did. On the Monday morning I contacted them and they said they would deliver in the morning. the Morning passed and still nothing so I had to drive to BMW Cedar and collect them myself. Very poor service for BMW. I am now glad I never purchased another BMW and will look a the KTM's.