Not allowed to come out of parking ! Cedar square

I went to cedar square today 12 Feb at around 12:30 . After having lunch with my 4 kiddies and hubby we are about to leave the parking lot where one pays for parking and the kid lady at the car wash sees that we are struggling as the machine was not taking the card- and eventually it works and payment of R10 is approved - the lady sees this and calls the help desk for us and no one assists. Eventually one of the security comes out and here we have been waiting for 20 Minute at least - the lady tells him to assist us as we can’t come out and payment made . The security has the nerve to tell us that we need to lay again !!! We tel him that we have paid already and now we have been here for 15 minutes just trying to come out of cedar square after having lunch and now struggling to coke Out though payment made - another car next to us had also struggled . He continues to argue with us that we need to pay and we are telling him we are not paying again ! He has the nerve to not listen to the car wash lady who confirms that payment was made he just needs to open. I a with 4 kids the last being 2 years old who is now agitated of sitting in car and this security is not letting us out! Eventually the help desk finally open for us! What type of serve is this! I come to cedar all the time but this service is the worst I have seen ! Arguing with a customer with 4 kids who has been there for nearly two hours and you have received confirmation that we paid! Not coming to this place again ! I will drive somewhere else to buy stuff and go to a restaurant Not this rubbish!