Online & E-mail Feedback Completely Ignored!!!

Whilst I have been on many Celebrity Cruises in previous years, and have always enjoyed them, sadly I cannot say the same about their standard of service in respect of those manning their website or divisional office.

Several years ago, I changed my e-mail address and I have been attempting to change it online ever since then. For some inexplicable reason my Captains Club Account is linked to the old e-mail address, and I am unable to update it, despite my greatest endeavours. I continually receive a ‘no go’ sign whenever I attempt to do so.

As a result of this I have written numerous e-mails, and provided feedback online to this effect, but to no avail. All efforts to change it are in vain!

I don’t wish to make an online booking for another cruise until this has been rectified. I fear I shall just have to shift loyalties to another cruise company, unless this simple issue is resolved speedily!