CW
Colin W
Active since May 2018
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
A Professional Team Effort!
I recently experienced Internet downtime of almost 24 hours and predictably took up the matter with my ISP, Comtel Communications. Whilst I was frustrated with the time it took to resolve the matter, the problem was exacerbated by a third-party vendor that provides the infrastructure for the residential complex where I reside. During the problem-solving phase, Comtel technicians provided me with substantial support in trying to identify all the variables involved. The problem was eventually isolated and fixed, in no small way, thanks to the open channels of communication I had with the Comtel, throughout this process. They were most attentive, supportive and professional in all their endeavours to assist me. Well done, Team Comtel!
0 replies
23 months ago
Above and Beyond the Norm!
Today I had an extremely positive experience with VFS Global. I had come to collect my passport. Their website indicated that an appointment was not required and that collection time was between 10:00 - 15:00. Upon arrival, a desk clerk informed me that the staff were on lunch. I would need to return after an hour (at 13:30). I was not the only one unaware of this arrangement and was irritated that lunch times were not indicated on their website. I asked to speak with their manager, and shortly after that Aphiwe Nyuswa introduced herself to me and a lady next to me, who was in a similar predicament. She listened intently to our issues and went out of her way to calm troubled waters, most professionally and compassionately. She mentioned that whilst only staff were allowed in the visa processing section during lunch hour, she would locate the required materials on our behalf. Within two minutes she had returned with the necessary and had two happy customers. Kudos to Aphiwe, who went above and beyond the call of duty. She did much to restore my faith in VFS Global, after a less-than-optimal prior experience.
53 replies
24 months ago
Tardy, Tedious & Training Needed!
I had a rather bad experience today at VFS Global, in Cape Town. When I arrived, an unsmiling receptionist greeted me with: 'Empty your pockets'. In any other context, I would have thought I was being held up at gunpoint! Apparently, she wanted me to remove any metal or electronic objects before walking through the security scanner! A 'good morning', 'please' and 'thank you' would have made a huge difference! My 11:00 appointment materialised one-half hour after the pre-assigned time. The agent was also stoney-faced and not particularly helpful. He seemed to misunderstand the meaning of 'most recent' bank statements and berated me for not having an April statement in mid-April. In his mind, my March statement was out of date! I explained to him that bank statements are retrospective, and are usually issued at month's end, not mid-month. For this reason I had also included a Transactional History (although not required). He got hung up on the fact that it was not a stamped copy. I explained that it was not an official form from the bank but something I had printed at home as supplementary material. Despite my explanation, he indicated on the form that I had not provided sufficient documentation relating to the section: ‘Evidence of Source of Financial Support’ – even though I had included my 3 most recent (stamped) bank statements; my 3 most recent (stamped) credit card statements and signed proof of my source of income. I also provided sufficient evidence of my entire trip having been pre-paid! His lack of basic accounting principles and his failure to correctly interpret the Embassy’s Tourism Checklist may jeopardise my visa application. His lack of customer service skills was also evident. The entire process took over 2 hours after biometrics had been captured. Extremely long wait times on uncomfortable, squeaky bench-like seats persisted between human interactions. The entire process was most tedious. This is probably my worst-ever visa application experience!
0 replies
91 months ago
Online & E-mail Feedback Completely Ignored!!!
Whilst I have been on many Celebrity Cruises in previous years, and have always enjoyed them, sadly I cannot say the same about their standard of service in respect of those manning their website or divisional office. Several years ago, I changed my e-mail address and I have been attempting to change it online ever since then. For some inexplicable reason my Captains Club Account is linked to the old e-mail address, and I am unable to update it, despite my greatest endeavours. I continually receive a ‘no go’ sign whenever I attempt to do so. As a result of this I have written numerous e-mails, and provided feedback online to this effect, but to no avail. All efforts to change it are in vain! I don’t wish to make an online booking for another cruise until this has been rectified. I fear I shall just have to shift loyalties to another cruise company, unless this simple issue is resolved speedily!
0 replies
97 months ago
Account Suspension Without Customer Notification
I have just learned that my Capitec Savings account, which I opened 6 years ago, has been suspended due to account inactivity within the past year! Needless to say, I am furious as I needed to do an urgent online transaction this evening. My frustration is due to the following: - - This is a savings account, and not a current account - one would presume therefore that it is in the banks best interests to have longer term investments; - I use this particular account mainly for my tenant’s rental deposit, which I am obliged by law to retain in a separate interest-bearing account; - If my tenant chooses not to vacate the rental property within a year, then there is no need for any activity on this account! - This suspension then, will clearly become an annual event, it would seem; - At the time of opening this account, there was no instruction given regarding a minimum number of banking transactions within a specified period; - There was no attempt at communicating with the customer to determine the reason for the apparent dormancy of this account; - I was advised by their customer service assistant that the problem can only be rectified at branch level (is this really customer service?) - This is a major inconvenience and time waster for an issue which could have easily been proactively averted via a simple SMS or an e-mail. After all, Capitec pride themselves on the use of technology to drive their business! I feel that if Capitec wants to maintain a competitive edge, they should try talking to their customers. They might be surprised at the positive reaction they would get!
106 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)