Shocking CellC reaction!!!

After my phone got stolen (a dual-sim one, with another cell-provider), I tried to get sim swap, first in-store and then via call center. What a bunch of unprofessional consultants you have to deal with!! Maybe part of the reason why CellC, where I was a customer for more then 14 years, is rated as below standard and in trouble??? "Sir, you cannot do a sim swap if you cannot give us the last 5 no's dialed..." "Sir, we need the 3 most frequent numbers dialed..." "Sir, we need to know what the last amount loaded for data was..." How ridiculous! I am very active on calls, have 2 sim cards, do numerous calls per day, and on top of that, I am at an age where I am unable to remember such trivial, senseless detail, regardless of whether I produced my ID, proof of residence, whatever security details they could obtain, except the nonsensical ones they prefer! Being subject to such an ordeal of a burglary where I could have lost my life, losing valuables to the amount of R35 000, and have to deal with such insensitivity??? Regardless of a balance of more than R200 in airtime, more than 200 SMS's, close to 500MB data available...I'm rid of CellC☺☺☺