Damage Bag, no refund no credit note.

I bought a Cellini leather handbag which fell apart within a month of purchase. The stitching and the Zip came out. I purchase the handbag at Cellini Centurion. I returned my damage bag at Cellini Centurion early January and till to date I have not received any feedback from Cellini. I went to Cellini Centurion store couple of times( 4 times)to check what is going on. I was told yesterday 12/03/2026 again and again that no feedback has been received from Cellini head office. Cellini head office may I please have my money back since you are refusing with your bag. It has been two months now since Cellini head office 's been holding my bag. Your service and quality of your products its appalling. Your returns are more than your monthly sales. The day I returned my handbag someone was complaining about the exact same thing and the store keeper said it was an isolated incident of which now I see it's your way of business.

To everyone thinking of buying a Cellini, please save your money and never ever buy any Cellini goods, you are wasting your money. Once is damages they will take your bag and never reimburse you. Rather pay that extra R1000 or so for quality product.

Extremely disappointed with Cellini.

Regards,