Cellini
Unclaimed Business
|1.5|19 Reviews (last 12 months)|This business does not respond to reviews
Cellini
Unclaimed Business
|1.5
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cellini is facing significant criticism, particularly regarding its online shopping experience. Customers consistently mention prolonged delivery delays, unanswered emails, and unreturned calls after placing orders through the website. A recurring theme is dissatisfaction with product quality, with shoppers reporting damaged stitching, broken zips, and concerns about the durability of certain luggage ranges despite advertised warranties. In-store experiences appear more favourable, with isolated praise for attentive staff at branches like Brooklyn Mall. However, refund and return processes are frequently described as frustrating and poorly communicated.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.5|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 15:23
Cellini bag repair
Purchased a carry on bag with a 10 year warranty . Cellini charged R500 for the handle replacement as we didn’t have the original receipt . This particular Bag model was launched 4 years ago . Surely this should have been considered .
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 15:23
Cellini bag repair
Purchased a carry on bag with a 10 year warranty . Cellini charged R500 for the handle replacement as we didn’t have the original receipt . This particular Bag model was launched 4 years ago . Surely this should have been considered .
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Tsakani
1 reviews | Active since Jan 2020
4 May 2026, 06:19
Disappointed in Cellini and Payflex
I bought a luggage bag from Cellini on 30 March 2026 via PayFlex. I havent received the bag. I wrote an email to Cellini with no response. on 14 April, I wrote to PayFlex to complain about Cellini and that I did not receive my parcel. They promised to contact me, but no one called. on 28 April, they closed the case without contacting me. I lodge the complaint again. Today, 02/05/2026, they closed the case again without contacting me. It seems like Cellini ****med me while receiving my monthly installment. I am disappointed in both Celline and PayFlex. Cellini order no: ****26
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Tsakani
1 reviews | Active since Jan 2020
4 May 2026, 06:19
Disappointed in Cellini and Payflex
I bought a luggage bag from Cellini on 30 March 2026 via PayFlex. I havent received the bag. I wrote an email to Cellini with no response. on 14 April, I wrote to PayFlex to complain about Cellini and that I did not receive my parcel. They promised to contact me, but no one called. on 28 April, they closed the case without contacting me. I lodge the complaint again. Today, 02/05/2026, they closed the case again without contacting me. It seems like Cellini ****med me while receiving my monthly installment. I am disappointed in both Celline and PayFlex. Cellini order no: ****26
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Mann M
1 reviews | Active since Jan 2020
26 Mar 2026, 15:52
Cellini brooklyn mall - Pretoria
Excellent Service from Tsakane at Cellini Brooklyn Mall in pretoria. She turned the shop upside down to ensure that I got the best luggage that suits my needs. Well done & thank you -keep up the excellent service Tsakane.
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Mann M
1 reviews | Active since Jan 2020
26 Mar 2026, 15:52
Cellini brooklyn mall - Pretoria
Excellent Service from Tsakane at Cellini Brooklyn Mall in pretoria. She turned the shop upside down to ensure that I got the best luggage that suits my needs. Well done & thank you -keep up the excellent service Tsakane.
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Neo M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:18
Damage Bag, no refund no credit note.
I bought a Cellini leather handbag which fell apart within a month of purchase. The stitching and the Zip came out. I purchase the handbag at Cellini Centurion. I returned my damage bag at Cellini Centurion early January and till to date I have not received any feedback from Cellini. I went to Cellini Centurion store couple of times( 4 times)to check what is going on. I was told yesterday 12/03/2026 again and again that no feedback has been received from Cellini head office. Cellini head office may I please have my money back since you are refusing with your bag. It has been two months now since Cellini head office 's been holding my bag. Your service and quality of your products its appalling. Your returns are more than your monthly sales. The day I returned my handbag someone was complaining about the exact same thing and the store keeper said it was an isolated incident of which now I see it's your way of business. To everyone thinking of buying a Cellini, please save your money and never ever buy any Cellini goods, you are wasting your money. Once is damages they will take your bag and never reimburse you. Rather pay that extra R1000 or so for quality product. Extremely disappointed with Cellini. Regards,
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Neo M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:18
Damage Bag, no refund no credit note.
I bought a Cellini leather handbag which fell apart within a month of purchase. The stitching and the Zip came out. I purchase the handbag at Cellini Centurion. I returned my damage bag at Cellini Centurion early January and till to date I have not received any feedback from Cellini. I went to Cellini Centurion store couple of times( 4 times)to check what is going on. I was told yesterday 12/03/2026 again and again that no feedback has been received from Cellini head office. Cellini head office may I please have my money back since you are refusing with your bag. It has been two months now since Cellini head office 's been holding my bag. Your service and quality of your products its appalling. Your returns are more than your monthly sales. The day I returned my handbag someone was complaining about the exact same thing and the store keeper said it was an isolated incident of which now I see it's your way of business. To everyone thinking of buying a Cellini, please save your money and never ever buy any Cellini goods, you are wasting your money. Once is damages they will take your bag and never reimburse you. Rather pay that extra R1000 or so for quality product. Extremely disappointed with Cellini. Regards,
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Replies (0)JH
Joanne H
1 reviews | Active since Jan 2020
1 Feb 2026, 07:16
Online order did not arrive and I get no response
I placed an online order for my daughter's laptop backpack at Cellini luggage .co.za. The payment of R899 was made on 04/01/26 through Payflex. Now I cannot login to Payflex to see proof of payment. The payment was deducted from my account. I emailed Cellini with no response. I also went to the bank to get proof of payment to follow up, but because it was made through Payflex they cannot give me one. I received no confirmation of my order at all.
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Joanne H
1 reviews | Active since Jan 2020
1 Feb 2026, 07:16
Online order did not arrive and I get no response
I placed an online order for my daughter's laptop backpack at Cellini luggage .co.za. The payment of R899 was made on 04/01/26 through Payflex. Now I cannot login to Payflex to see proof of payment. The payment was deducted from my account. I emailed Cellini with no response. I also went to the bank to get proof of payment to follow up, but because it was made through Payflex they cannot give me one. I received no confirmation of my order at all.
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Replies (0)TN
TALS N
1 reviews | Active since Jan 2020
9 Jan 2026, 06:58
Good service
I ordered on the 1st although I was skeptical after seeing the reviews, their website did say they will only start attending to the order on the 5th , on the 5th I called them they told me my order will be attended to this week. I received the order on the 8th in good condition and good quality
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TALS N
1 reviews | Active since Jan 2020
9 Jan 2026, 06:58
Good service
I ordered on the 1st although I was skeptical after seeing the reviews, their website did say they will only start attending to the order on the 5th , on the 5th I called them they told me my order will be attended to this week. I received the order on the 8th in good condition and good quality
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Avinash S
1 reviews | Active since Jan 2020
8 Jan 2026, 11:51
Dont buy from Cellini online - go instore
Extremely poor customer service -rather go instore. If you order online you get an email confirmation and then nothing - day after day...2 weeks go by. No message about a delayed delivery or that they they are closed. You have to keep calling in to get told the same thing "it was invoiced and will be dispatched soon" The staff that answer the phone just repeat the same day after day and cannot give you any real answers.
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Avinash S
1 reviews | Active since Jan 2020
8 Jan 2026, 11:51
Dont buy from Cellini online - go instore
Extremely poor customer service -rather go instore. If you order online you get an email confirmation and then nothing - day after day...2 weeks go by. No message about a delayed delivery or that they they are closed. You have to keep calling in to get told the same thing "it was invoiced and will be dispatched soon" The staff that answer the phone just repeat the same day after day and cannot give you any real answers.
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Replies (0)TM
Thembeka M
1 reviews | Active since Jan 2020
1 Jan 2026, 23:13
Worse service - Online
Worse experience ever. Placed an order online on the 20th of Dec. Didn’t receive any communications regarding delivery. Emails go unanswered and they never get back to you when you call. If you can , never buy online , rather go to the store. Their customer service is by far the worse I have ever come across. For your peace of mind…don’t buy online. I am still waiting for tracking link or some sort of follow but still nothing. Horrible service. They deserve worse than a 1 start. Never gonna use their services again
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Thembeka M
1 reviews | Active since Jan 2020
1 Jan 2026, 23:13
Worse service - Online
Worse experience ever. Placed an order online on the 20th of Dec. Didn’t receive any communications regarding delivery. Emails go unanswered and they never get back to you when you call. If you can , never buy online , rather go to the store. Their customer service is by far the worse I have ever come across. For your peace of mind…don’t buy online. I am still waiting for tracking link or some sort of follow but still nothing. Horrible service. They deserve worse than a 1 start. Never gonna use their services again
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