C
Cellini
Unclaimed Business
C
Cellini
Unclaimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cellini receives overwhelmingly negative feedback centered on its online store operations. Customers consistently report extremely long delivery delays, often waiting two or more weeks with no communication. Emails go unanswered, phone calls yield empty promises, and order confirmations or tracking links are rarely provided. Several customers received wrong items or wrong colours, and the returns process is described as equally frustrating. Multiple reviewers strongly advise purchasing in-store rather than online. Product quality concerns have also surfaced regarding certain luggage lines.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|18 Reviews
Jun '25 - May '26
5(0%)
4(5.9%)
3(0%)
2(11.8%)
1(82.4%)
5(0%)
4(5.9%)
3(0%)
2(11.8%)
1(82.4%)
Frequently Asked Questions About Cellini
Based on recent customer reviews, Cellini receives overwhelmingly negative feedback centered on its online store operations. Customers consistently report extremely long delivery delays, often waiting two or more weeks with no communication. Emails go unanswered, phone calls yield empty promises, and order confirmations or tracking links are rarely provided. Several customers received wrong items or wrong colours, and the returns process is described as equally frustrating. Multiple reviewers strongly advise purchasing in-store rather than online. Product quality concerns have also surfaced regarding certain luggage lines.
Cellini has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Cellini across 65 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Neo M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:18
Damage Bag, no refund no credit note.
I bought a Cellini leather handbag which fell apart within a month of purchase. The stitching and the Zip came out. I purchase the handbag at Cellini Centurion. I returned my damage bag at Cellini Centurion early January and till to date I have not received any feedback from Cellini. I went to Cellini Centurion store couple of times( 4 times)to check what is going on. I was told yesterday 12/03/2026 again and again that no feedback has been received from Cellini head office. Cellini head office may I please have my money back since you are refusing with your bag. It has been two months now since Cellini head office 's been holding my bag. Your service and quality of your products its appalling. Your returns are more than your monthly sales. The day I returned my handbag someone was complaining about the exact same thing and the store keeper said it was an isolated incident of which now I see it's your way of business. To everyone thinking of buying a Cellini, please save your money and never ever buy any Cellini goods, you are wasting your money. Once is damages they will take your bag and never reimburse you. Rather pay that extra R1000 or so for quality product. Extremely disappointed with Cellini. Regards,
Helpful (0)
|Replies (0)NM
Neo M
1 reviews | Active since Jan 2020
13 Mar 2026, 09:18
Damage Bag, no refund no credit note.
I bought a Cellini leather handbag which fell apart within a month of purchase. The stitching and the Zip came out. I purchase the handbag at Cellini Centurion. I returned my damage bag at Cellini Centurion early January and till to date I have not received any feedback from Cellini. I went to Cellini Centurion store couple of times( 4 times)to check what is going on. I was told yesterday 12/03/2026 again and again that no feedback has been received from Cellini head office. Cellini head office may I please have my money back since you are refusing with your bag. It has been two months now since Cellini head office 's been holding my bag. Your service and quality of your products its appalling. Your returns are more than your monthly sales. The day I returned my handbag someone was complaining about the exact same thing and the store keeper said it was an isolated incident of which now I see it's your way of business. To everyone thinking of buying a Cellini, please save your money and never ever buy any Cellini goods, you are wasting your money. Once is damages they will take your bag and never reimburse you. Rather pay that extra R1000 or so for quality product. Extremely disappointed with Cellini. Regards,
0
Replies (0)JH
Joanne H
1 reviews | Active since Jan 2020
1 Feb 2026, 07:16
Online order did not arrive and I get no response
I placed an online order for my daughter's laptop backpack at Cellini luggage .co.za. The payment of R899 was made on 04/01/26 through Payflex. Now I cannot login to Payflex to see proof of payment. The payment was deducted from my account. I emailed Cellini with no response. I also went to the bank to get proof of payment to follow up, but because it was made through Payflex they cannot give me one. I received no confirmation of my order at all.
Helpful (0)
|Replies (0)JH
Joanne H
1 reviews | Active since Jan 2020
1 Feb 2026, 07:16
Online order did not arrive and I get no response
I placed an online order for my daughter's laptop backpack at Cellini luggage .co.za. The payment of R899 was made on 04/01/26 through Payflex. Now I cannot login to Payflex to see proof of payment. The payment was deducted from my account. I emailed Cellini with no response. I also went to the bank to get proof of payment to follow up, but because it was made through Payflex they cannot give me one. I received no confirmation of my order at all.
0
Replies (0)TN
TALS N
1 reviews | Active since Jan 2020
9 Jan 2026, 06:58
Good service
I ordered on the 1st although I was skeptical after seeing the reviews, their website did say they will only start attending to the order on the 5th , on the 5th I called them they told me my order will be attended to this week. I received the order on the 8th in good condition and good quality
Helpful (0)
|Replies (0)TN
TALS N
1 reviews | Active since Jan 2020
9 Jan 2026, 06:58
Good service
I ordered on the 1st although I was skeptical after seeing the reviews, their website did say they will only start attending to the order on the 5th , on the 5th I called them they told me my order will be attended to this week. I received the order on the 8th in good condition and good quality
0
Replies (0)AS
Avinash S
1 reviews | Active since Jan 2020
8 Jan 2026, 11:51
Dont buy from Cellini online - go instore
Extremely poor customer service -rather go instore. If you order online you get an email confirmation and then nothing - day after day...2 weeks go by. No message about a delayed delivery or that they they are closed. You have to keep calling in to get told the same thing "it was invoiced and will be dispatched soon" The staff that answer the phone just repeat the same day after day and cannot give you any real answers.
Helpful (0)
|Replies (0)AS
Avinash S
1 reviews | Active since Jan 2020
8 Jan 2026, 11:51
Dont buy from Cellini online - go instore
Extremely poor customer service -rather go instore. If you order online you get an email confirmation and then nothing - day after day...2 weeks go by. No message about a delayed delivery or that they they are closed. You have to keep calling in to get told the same thing "it was invoiced and will be dispatched soon" The staff that answer the phone just repeat the same day after day and cannot give you any real answers.
0
Replies (0)TM
Thembeka M
1 reviews | Active since Jan 2020
1 Jan 2026, 23:13
Worse service - Online
Worse experience ever. Placed an order online on the 20th of Dec. Didn’t receive any communications regarding delivery. Emails go unanswered and they never get back to you when you call. If you can , never buy online , rather go to the store. Their customer service is by far the worse I have ever come across. For your peace of mind…don’t buy online. I am still waiting for tracking link or some sort of follow but still nothing. Horrible service. They deserve worse than a 1 start. Never gonna use their services again
Helpful (0)
|Replies (0)TM
Thembeka M
1 reviews | Active since Jan 2020
1 Jan 2026, 23:13
Worse service - Online
Worse experience ever. Placed an order online on the 20th of Dec. Didn’t receive any communications regarding delivery. Emails go unanswered and they never get back to you when you call. If you can , never buy online , rather go to the store. Their customer service is by far the worse I have ever come across. For your peace of mind…don’t buy online. I am still waiting for tracking link or some sort of follow but still nothing. Horrible service. They deserve worse than a 1 start. Never gonna use their services again
0
Replies (0)MK
Mish K
1 reviews | Active since Jan 2020
24 Dec 2025, 18:28
CELLINI ONLINE- EXTREMELY DISSATISFIED
HIGHLY DISSATISFIED WORST ONLINE SERVICE EXPERIENCE HORRIBLE. Received pathetic service from the online store. After placing an order on 30-11-2025 I have still not received my order on 24-12-2025. I had to call the customer service several times to enquire about my order only to be informed that one item was out of stock. And yet no one had the decency to inform me of such information. I proceeded to ask for a refund for the one item and still have not received the refund nor my package. If I had known it would have taken this long I would never had place an order online and would have proceeded to purchase in store. The level of customer service received was beyond pathetic, no follow ups on orders or enquiries. The items were for a Christmas gift and now I don’t have them as planned. I will definitely not be using this online platform again. Do better Cellini luggage. For a big brand like yourself it is imperative to step up your customer service game. Extremely dissatisfied with the entire encounter with this company.
Helpful (0)
|Replies (0)MK
Mish K
1 reviews | Active since Jan 2020
24 Dec 2025, 18:28
CELLINI ONLINE- EXTREMELY DISSATISFIED
HIGHLY DISSATISFIED WORST ONLINE SERVICE EXPERIENCE HORRIBLE. Received pathetic service from the online store. After placing an order on 30-11-2025 I have still not received my order on 24-12-2025. I had to call the customer service several times to enquire about my order only to be informed that one item was out of stock. And yet no one had the decency to inform me of such information. I proceeded to ask for a refund for the one item and still have not received the refund nor my package. If I had known it would have taken this long I would never had place an order online and would have proceeded to purchase in store. The level of customer service received was beyond pathetic, no follow ups on orders or enquiries. The items were for a Christmas gift and now I don’t have them as planned. I will definitely not be using this online platform again. Do better Cellini luggage. For a big brand like yourself it is imperative to step up your customer service game. Extremely dissatisfied with the entire encounter with this company.
0
Replies (0)KK
SK