JH
Joanne H
Active since Nov 2009
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Homeschool Parents: NeuroMe not recommended
Complaint Regarding NeuroMe’s Practical Implementation, Communication, and Learner Support NeuroMe initially presented itself as a highly promising homeschooling option. Its marketing promoted “low-pressure exams,” “built-in accommodations,” “personalised learning,” “flexibility,” and “constant support” — all of which strongly appealed to families seeking a genuinely supportive educational environment, particularly for neurodiverse learners. However, our practical experience has raised serious concerns regarding the gap between what was communicated and what has been implemented. As a homeschooling parent, one of the main reasons for choosing homeschooling is to have greater flexibility, increased parental oversight, and more control over a child’s educational journey. Unfortunately, our experience with NeuroMe has often felt like the opposite. Despite previously using a far more academically demanding and traditional provider for two years, we experienced significantly more flexibility, planning freedom, and parental control there than we currently do. Key concerns include: • Reduced parental control and flexibility compared to what was expected from a homeschooling provider. • Work and content being released in stages, making forward planning difficult for families who require structure, travel flexibility, or customised pacing. I requested a termly timetable, with no response. • Policies and expectations changing repeatedly, at times close to assessments and exams, creating unnecessary stress and uncer*****y. • Practical accommodations for learners requiring prompting, reader/scribe support, or supervised submissions not consistently aligning with expectations created. We could just as well stay in the mainstream if we knew this! • Communication concerns, where issues raised did not always result in the level of clarity, collaboration, or practical support reasonably expected. • Delayed marking, delayed summaries, and limited printable resources creating additional anxiety for both learners and parents. A particularly significant concern has been the lack of sufficient printed materials and printable assessments. I specifically requested: • More printable learning materials • Printable assessments that learners can physically complete themselves before submission as my child is impulsive (indicated in scholastic report as well) and need more prompting. For many younger learners, neurodiverse learners, or children still developing typing skills, timed digital assessments create additional barriers that are unrelated to the child’s actual knowledge. A child who is still new to typing should not face increased anxiety simply because they cannot type quickly enough within a timed environment. This can shift the focus from assessing knowledge to assessing typing ability under pressure, which may be inappropriate for certain learners. Printable or fillable assessments that can first be completed comfortably by the learner would significantly reduce unnecessary anxiety and better support genuine academic assessment. For families choosing homeschooling to reduce stress and increase meaningful educational flexibility, these issues are deeply concerning. This complaint is shared not to discourage innovation, but to formally highlight serious concerns around: • Marketing versus lived reality • Policy consistency • Communication standards • Practical accommodation implementation • Parent control and tutor support (many of us have tutors who assist and need to be able to communicate as well) • Learner anxiety • Accessibility for children with different developmental and educational needs Homeschooling should provide families with greater freedom, support, and adaptability — not less. I strongly encourage NeuroMe to carefully review these concerns and align its practical implementation more closely with the expectations created through its public messaging, particularly when serving vulnerable and neurodiverse learners. I strongly encourage prospective parents to proceed with caution, ask detailed questions, compare providers carefully, and ensure that practical implementation genuinely matches marketing promises before enrolling. I also encourage current parents experiencing similar concerns not to remain silent. Constructive, honest feedback is essential to protect families, improve systems, and ensure children receive the support they were promised. Parents make deeply important educational decisions based on trust, transparency, and the wellbeing of their children. When serious concerns arise, open discussion and accountability matter. For the sake of future families, current learners, and especially vulnerable children, these concerns deserve to be voiced clearly rather than quietly accepted.
0 replies
4 months ago
Online order did not arrive and I get no response
I placed an online order for my daughter's laptop backpack at Cellini luggage .co.za. The payment of R899 was made on 04/01/26 through Payflex. Now I cannot login to Payflex to see proof of payment. The payment was deducted from my account. I emailed Cellini with no response. I also went to the bank to get proof of payment to follow up, but because it was made through Payflex they cannot give me one. I received no confirmation of my order at all.
0 replies
18 months ago
Officialy finished with Takealot!!!
I am officially finished with Takealot!!!! On Monday 25 November I placed a hoverboard order for Christmas of R5590. Discovered today that the order was cancelled without a notification and refunded to my Takealot wallet. Now I am forced to order from Takealot again and had to order the original gift idea from Makro for R4799 as my child need a gift. I would have preferred a heads up and a refund to my credit card!!!!!
0 replies
25 months ago
Roblox and Google Playstore worst security ever!
I have many accounts with my credit card linked, but the company with the worst possible security system must be Google Playstore and second in command Roblox. I have done everything I can, but still, my daughter gets to purchase extras in the store without her even realizing it—amounts of R399 - R999 and more. As soon as I realized I would contact them and NEVER do they refund. I have purchased online deals before accidentally and then the company would at least refund partially if not the whole amount. The result is me unsubscribing from every possible app on Google Play and removing my card. I know many banks recommend virtual cards which I must still explore. But it is sad as there are many great products on the Google Play store such as books etc. I would expect better service from a big company as Google.
0 replies
28 months ago
Roblox games on Google Play
Hi, We hope this email finds you well. Thank you for contacting Google Play Support. Issue status We received your refund request of ZAR 399.99 for 1870 Robux Subscribed (Roblox), Transaction ID GPA.3356-0631-9440-51166, but this purchase doesn't meet with our policy. We understand that this must be frustrating and apologize for any inconvenience caused. Learn more about our Google Play refund policies. Next steps If you need help with an item that you purchased, like activating it, it's often faster to contact the developer directly. You can find developer contact information on the app's page in the Play Store under the "Developer" section or on your order purchase receipt. To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on, check your authentication settings, or change your password. Thanks, The Google Support Team This is the second time my daughter has purchased a Roblox subscription on Google Play. I have changed all the settings possible and it only happens with Roblox. If I want to buy a book on Google Play or anything else, my fingerprint is requested. But with Roblox not. And they never take any responsibility. The funny thing is Absa ***** department only contacted me when the amount of R4000 was requested from Roblox on my credit card. Also no sign of this on Google Play though. Previous smaller amounts are deducted from my credit card from Roblox, but no sign of this on my Google Play invoice.
0 replies
33 months ago
Pathetic communication and delayed delivery
Placed my order and did my payment on 12 June 2023 for two custom vanity morrors of R6999.53. It has been months now. 7 September and only received one mirror recently and still waiting for the other one. Bad service, bad communication. Only get feedback If I do contact them. Everytime poor excuses.
0 replies
34 months ago
**** or just poor service
So on Women's Day I scrolled the internet searching for sales and stumbled upon birkenstock.za.com. if you click on it, the website jump to www.birkenstocksalesouthafrica.com. I ordered a fair amount of shoes (5 pairs) for me and my daughter. After the payment was completed, I received no email with order details etc. I email them with no reply. I am pretty sure this is a ****, but the website is still there.
1 reply
37 months ago
Reliable store
So this is a follow-up on my review op 23 May, 2023. After many emails, I finally received my goods 2 months after I placed the order. Not very helpful, because the event I ordered it for is long gone. I did find that the contact person Basetsana Phajane did respond promptly everytime and kept me updated, but I am not sure if I will take that chance again. Now I have to try and resell.
0 replies
125 months ago
Online order not processed second time around
I have been a customer of Naartjie for 6 years now. I buy all three my kids clothing from them. Because we do not live near the shops, I make use of Naartjie's online shop on numerous occasions. Two months ago I placed an order with Naartjie and paid through payfast like I always do. Then I discovered it did not go through, so I used the money in my Payfast wallet for something else and just left it there. On 4/3/2016 I placed an order again. Then discovered that the order was not processed again. Payfast wanted to refund me but I actually wanted the items. I could easily just leave it there and placed the order the 3rd time, but I discovered one item was now sold out on the online shop. I said to the correspondent that I want them to complete the order for me as I really wanted that item. Then they just let me know Payfast will refund me?? In a situation like this I expect them to try to save the day and at least help a customer out. I explained myself to Ebrahiem but I just get the same kind of emails back. Never did I receive bad Naartjie service before. Very disappointed!!!
0 replies
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