Celsa: ************** and ****ming

Due to the sale of the property, we were required to move to another property before the end of the contract. The agent agreed to reduce R200 as the next property was charging more than the previous one. A year to two later, we received a non-compliance communication indicating that we owed the reduced R200 of the previous years with interest. We responded to the claims as untrue and provided evidence, and there was no response. They kept communicating and again responded, but they still never addressed the issue.

Upon the end of the contract, they increased the rental without a contract renewal and only saw via the statement that the rental has increased. We questioned the process and requested that they follow the correct procedure. Instead, they cancelled the contract, claiming us to be owing around R9 000 (Nine thousand), which is R200 they promised and agreed to be reduced. The agent made the committment also does not respond even though copied on the emails.

Their cancellation is outside contract rules, using an excuse of late rental payment, while they are not responding to the concerns brought to their attention. It is clear that they want to hold the deposit by claiming lies and inconveniencing us.