Poolcrete is not for pools.

I had my pool redone in September 2023, with the old fibreglass capsule removed and PoolCrete used to renew it. In July 2024, I lodged a complaint, and to this day, I have not received any resolution—only empty promises.

If I could give less than a star, I would. The contractor assured me of a multi-year warranty, yet less than a year later, cracks have appeared. After countless calls and messages, the contractor finally arrived and claimed that a Cemcrete representative would assess the issue—but unsurprisingly, that never happened. Six months, hundreds of messages, and endless frustration later, all I’ve received are excuses. Meanwhile, Spring and Summer have come and gone, and I still haven’t been able to use my pool.

To anyone considering Cemcrete: Stay far away. Their so-called "support" is nothing but empty words, and their contractors do not stand by their work. Unless you’re prepared to fight daily just to sometimes get a response, avoid this product at all costs. Paying over R30K for a pool renovation that has left it in a worse condition—with no assistance—is beyond unacceptable.

Cemcrete, are you proud of this? Of taking people’s hard-earned money and then turning your back when things go wrong? Your silence speaks volumes.

South Africans used to take pride in their work and the products they represented. Sadly, that value system seems lost today. It’s not just about the money; it’s about integrity, accountability, and respect for customers—none of which seem to matter anymore.