WB
Wynand B
Active since Jun 2010
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Poolcrete is not for pools.
I had my pool redone in September 2023, with the old fibreglass capsule removed and PoolCrete used to renew it. In July 2024, I lodged a complaint, and to this day, I have not received any resolution—only empty promises. If I could give less than a star, I would. The contractor assured me of a multi-year warranty, yet less than a year later, cracks have appeared. After countless calls and messages, the contractor finally arrived and claimed that a Cemcrete representative would assess the issue—but unsurprisingly, that never happened. Six months, hundreds of messages, and endless frustration later, all I’ve received are excuses. Meanwhile, Spring and Summer have come and gone, and I still haven’t been able to use my pool. To anyone considering Cemcrete: Stay far away. Their so-called "support" is nothing but empty words, and their contractors do not stand by their work. Unless you’re prepared to fight daily just to sometimes get a response, avoid this product at all costs. Paying over R30K for a pool renovation that has left it in a worse condition—with no assistance—is beyond unacceptable. Cemcrete, are you proud of this? Of taking people’s hard-earned money and then turning your back when things go wrong? Your silence speaks volumes. South Africans used to take pride in their work and the products they represented. Sadly, that value system seems lost today. It’s not just about the money; it’s about integrity, accountability, and respect for customers—none of which seem to matter anymore.
0 replies
53 months ago
No response to open tickets speed 1/4 of what you pay for, 7 months waiting...
Stay away at all times, unless you are happy paying for services you do not provide, I have had to November calls open from April on not getting close to the speeds I paid for was on 200/200 line, the hardware they provide only support 100MB so clear disconnect from them there. When you want to cancel the call centre people are very clear on you need to give a calendar months notice, but cannot answer to what happens if you do not get the service you pay for. From a support side they are really bad, and expect you to log all calls on mobile app, that is quite difficult to do if their networks are down the whole time... So you need to log a call on the internet to say your internet is down? Not sure where the logic comes from, but its a great way of ensuring no calls can get logged correctly... Tickets closed without resolving the issue...
53 replies
93 months ago
Claiming money for returned goods and insane fees for cancellation.
I signed up for the Free Router and Free installation package, after 6 months I had to move due to the house being sold, I asked to have my service moved to new location. Please note that nothing is free, there are massive clawback fees, and should you stop on the 1st of the month you pay for the next month as well. This is unethical in many ways, however I had to pay R3,564 and then 2 months later another R 1,029 was deducted, this I was told was another "Clawback" this time for the router. Looking at the fact that these routers sell for less than R 1,000 and Vuma charges R 1750 for installation again the ethics for me is mind boggling. The problem is that I have returned the router the the Sandton office, and they are still calling me and threatening me with legal steps for stopping the payment of the router that I have returned to them, in the box and same state I got it in. They apparently cant find the router now. This is shocking service and I would urge all to stay as far away from this company as possible. You pay for something you return they advertise no contracts month to month but **** your budget in clawbacks. I did not cancel I moved. Four months later I still have not had the installation and still get phone calls to pay for the returned router. I asked to stop all possible services and still have an outstanding balance for something they have in their possession.
105 replies
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1 Star
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