Worst possible customer service ever!

The technical support by Cemcrete after lodging a complaint about the quality of their product which was applied by one of their recommended contractors is shocking. It is now over 6 months that we have had our kitchen floor done. The floor failed to harden as promised, scuffed when moving appliances into position easily after the curing and hardening period was supposed to be completed after several weeks, required going on hands and knees to clean up dirty marks, had to be redone with the same outcomes. Complaints were lodged with all parties concerned with all documents and timelines provided as requested. To date there has been no resolution or offer of compensation for the considerable inconvenience caused by using Cemcrete's product. At this late stage in the year because my wife deserves a kitchen she can work in without fearing the consequences of messing on the floor which looks disgusting, I am having to consider laying floor tiles to hide this shocking outcome. The floor was intended to be the focus after spending a huge amount on the renovation of our kitchen. It is an embarrassment and detracts from the superb work done by everyone else. To date there has been no reassuring response from Cemcrete. No one should ever be subject to this kind of treatment from a supplier who should be standing by their product and satisfy the customer. Despite being asked to come and inspect the floor themselves there has been no effort to do so and all attempts at resolution have been via emails and attached photos which is most frustrating. I swear never to recommend this product to anyone and will most definitely ever use it again even if it is the only product on the market. Dried cow dung would be a better finish.