Active since Mar 2017
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3 reviews43 months ago
Worst possible customer service ever!
The technical support by Cemcrete after lodging a complaint about the quality of their product which was applied by one of their recommended contractors is shocking. It is now over 6 months that we have had our kitchen floor done. The floor failed to harden as promised, scuffed when moving appliances into position easily after the curing and hardening period was supposed to be completed after several weeks, required going on hands and knees to clean up dirty marks, had to be redone with the same outcomes. Complaints were lodged with all parties concerned with all documents and timelines provided as requested. To date there has been no resolution or offer of compensation for the considerable inconvenience caused by using Cemcrete's product. At this late stage in the year because my wife deserves a kitchen she can work in without fearing the consequences of messing on the floor which looks disgusting, I am having to consider laying floor tiles to hide this shocking outcome. The floor was intended to be the focus after spending a huge amount on the renovation of our kitchen. It is an embarrassment and detracts from the superb work done by everyone else. To date there has been no reassuring response from Cemcrete. No one should ever be subject to this kind of treatment from a supplier who should be standing by their product and satisfy the customer. Despite being asked to come and inspect the floor themselves there has been no effort to do so and all attempts at resolution have been via emails and attached photos which is most frustrating. I swear never to recommend this product to anyone and will most definitely ever use it again even if it is the only product on the market. Dried cow dung would be a better finish.
2 replies
113 months ago
DISGUSTING AFTER SALES SERVICE
<p>I am having an extremely bad experience with Hisense and their unwillingness to honor the warranty on their products. I have spoken to various persons within their organization to try and resolve my complaint. The latest person is Robin who like all the rest of their staff makes excuse after excuse. I am about to report the company to the National Consumer Council. I purchased a 60" Hisense Smart TV from DionWired which was still under warranty. It started to malfunction. Hisense technicians came to my home (the only good thing about my experience) and verified that the problem could not be repaired and that the TV would have to be replaced. Now that started a hornets nest. Hisense no longer manufacture a 60" TV and want me to accept a smaller TV. The purpose of purchasing the 60" was precisely to have a larger TV than the 55" which I already have. For the next size TV which is 65" they want to charge me an extra amount which I do not have. Hisense decided to discontinue the 60" TV range - not me. Now because of that decision on their part I as their customer am being made to suffer. In fact I am being made to feel as if I am the villain. I have decided irrespective of the outcome of this sad saga never to support this brand in South Africa again. DionWired? Now that is another sad story - not only do they want to charge me an extra R4k to sort out my problem which is as a result of buying the TV from them. No one at DionWired or Hisense has accepted any responsibility for this whole debacle. I will never deal with them again. They have no clue what Customer Service is.</p>
1 reply
113 months ago
DISGUSTING AFTER SALES SERVICE
<p>I am having an extremely bad experience with Hisense and their unwillingness to honor the warranty on their products. I have spoken to various persons within their organization to try and resolve my complaint. The latest person is Robin who like all the rest of their staff makes excuse after excuse. I am about to report the company to the National Consumer Council. I purchased a 60" Hisense Smart TV from DionWired which was still under warranty. It started to malfunction. Hisense technicians came to my home (the only good thing about my experience) and verified that the problem could not be repaired and that the TV would have to be replaced. Now that started a hornets nest. Hisense no longer manufacture a 60" TV and want me to accept a smaller TV. The purpose of purchasing the 60" was precisely to have a larger TV than the 55" which I already have. For the next size TV which is 65" they want to charge me an extra amount which I do not have. Hisense decided to discontinue the 60" TV range - not me. Now because of that decision on their part I as their customer am being made to suffer. In fact I am being made to feel as if I am the villain. I have decided irrespective of the outcome of this sad saga never to support this brand in South Africa again. DionWired? Now that is another sad story - not only do they want to charge me an extra R4k to sort out my problem which is as a result of buying the TV from them. No one at DionWired has accepted any responsibility for this whole debacle. I will never deal with them again. They have no clue what Customer Service is.</p>
2 replies
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