Inconvenience- No Technician

I cannot express my disappointment enough. On the 29th of September I took my car for a minor fault in the car. I was advised the car would only be assessed on the 1st of October I was okay with that arrangement and I received the quote on Wednesday and I was advised the vehicle would be ready on Thursday the 2nd. I called on Thursday during the day to get the progress report and I was advised their technician was busy with a lot of work and couldn’t get to my vehicle I was understanding and I gave them time till the 7th of October. I didn’t receive any response till I called on the 8th and I was advised I’d be called before end of business, I didn’t get that update.

We called again Thursday morning and I was advised they didn’t have a technician and they would still assess the vehicle. Now my question is how did they come out with the quote if they didn’t know what was initially wrong with the car. They had assumed wiring which I pointed out when I had dropped the vehicle off.

By the end of day on Thursday I still didn’t have my car I texted in the morning of Friday the 10th as I had expressed that I needed my vehicle on Thursday or Friday morning for the latest. I received a call at 10:49 when I was on my way to the Free State. I advised that I wouldn’t be able to make it back on time at 2pm. I requested that I pick the car up the next day I was told it’s not possible meaning I would further be inconvenienced for another weekend. Requested that the car is either delivered at my residence or with a friend and I was told there wouldn’t be a driver available. This is when I lost my cool completely how can I be inconvenienced for an entire week and then be left stranded once again, by some miracle the driver was available anyway we ended up having to cut meetings short and my car was picked up by a relative since I was still on the road.

I feel I was mistreated and taken advantage of. It may not be the case but it literally took a man to phone and thats when I started getting service and feedback.

I picked Bosch because I have used Bosch before in Tygervalley and the service has always been amazing even when they couldn’t do the work on time they always kept me in the loop I never had to follow up.

I really don’t recommend this branch. For it to be my first experience in Gauteng has left a really sour taste