TK
Thulile K
Active since Feb 2018
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Inconvenience- No Technician
I cannot express my disappointment enough. On the 29th of September I took my car for a minor fault in the car. I was advised the car would only be assessed on the 1st of October I was okay with that arrangement and I received the quote on Wednesday and I was advised the vehicle would be ready on Thursday the 2nd. I called on Thursday during the day to get the progress report and I was advised their technician was busy with a lot of work and couldn’t get to my vehicle I was understanding and I gave them time till the 7th of October. I didn’t receive any response till I called on the 8th and I was advised I’d be called before end of business, I didn’t get that update. We called again Thursday morning and I was advised they didn’t have a technician and they would still assess the vehicle. Now my question is how did they come out with the quote if they didn’t know what was initially wrong with the car. They had assumed wiring which I pointed out when I had dropped the vehicle off. By the end of day on Thursday I still didn’t have my car I texted in the morning of Friday the 10th as I had expressed that I needed my vehicle on Thursday or Friday morning for the latest. I received a call at 10:49 when I was on my way to the Free State. I advised that I wouldn’t be able to make it back on time at 2pm. I requested that I pick the car up the next day I was told it’s not possible meaning I would further be inconvenienced for another weekend. Requested that the car is either delivered at my residence or with a friend and I was told there wouldn’t be a driver available. This is when I lost my cool completely how can I be inconvenienced for an entire week and then be left stranded once again, by some miracle the driver was available anyway we ended up having to cut meetings short and my car was picked up by a relative since I was still on the road. I feel I was mistreated and taken advantage of. It may not be the case but it literally took a man to phone and thats when I started getting service and feedback. I picked Bosch because I have used Bosch before in Tygervalley and the service has always been amazing even when they couldn’t do the work on time they always kept me in the loop I never had to follow up. I really don’t recommend this branch. For it to be my first experience in Gauteng has left a really sour taste
0 replies
18 months ago
Bad communication from a connection company
I ordered a fibre service from Mweb on the 16th of September. To date they have never given me any feedback or update. I have had to call every single time for updates. Their WhatsApp chats are absolutely useless. From last week Monday I have been on hold whilst being transferred to the order fulfilment department having to refresh all day everyday because they are unavailable to assist. I phoned their number and I waited till my phone died on 2 occasions not spoken to anyone but on hold. I’ve sent emails but I’m always getting a generic email telling me they have received everything and they will communicate further.
0 replies
48 months ago
Ignored
I feel really disappointed. My claim was approved on the 1st of April 2022. I was advised by Goitseone Lowane that the settlement would be paid into the bank account that Dial direct debits from. To date I have not received any feedback. I have been calling and sending emails but no response. I have never in the past experienced this with Dial direct. I have read complaints about bad service from dial direct and up until this incident I swore by dial direct.
74 replies
61 months ago
Appreciated
Oh what amazing service. I must admit when taking the service plan I was worried. Your team has been nothing but absolutely helpful. When I had an issue with the dealer your team has stepped up not once but twice to my rescue. Unfortunately I didn’t get the first consultants name. But the one that stood out for me was Ayooba Kajee. I merely called for understanding on how my service plan work since I was experiencing issues with the car dealer. I was worried he picked that up and he called Peugeot and managed to sort it out. I truly appreciate how he assisted me he gave me such peace of mind.
0 replies
61 months ago
Scammed or misunderstanding
My experience with this dealer has been expensive and frustrating for 2 years. In 2019 my engine was repaired for close to R60k soon after my annual service and I was advised that the fault is not part of service therefore could not be detected for this service I had paid cash for this service. I then bought an external service plan with Warranty solutions (amazing company) in 2020 they conducted my service without issues. In 2021 I took my vehicle in for a service on the 25th of March upon fetching it I was told I had to pay for the service, the consultant started arguing with me saying I didn’t let him know I had a service plan, the next day the 26th he called me telling me my plan had been cancelled, I then called the service provider and they confirmed my plan was active and had not been contacted. I made a 3 way call back to Peugeot with the service provider and spoke to Charl whom has been assisting me from as long as I can remember with my after sales services at Peugeot. He advised me that he had quoted vin number and my ID and the service plan provider confirmed I had cancelled in July of 2020. The troubling part is he then tells me he called an incorrect provider, I had never had any dealings with that company how did they have my details down to the point of cancellation, was I being scammed here? Was it the first time? Anyway my service provider paid and that was resolved. Exactly a week later 1st of April my car shows faulty engine light. I got it towed to Peugeot Tygervalley so the entire Easter weekend I relied on Bolt to get around. On Tuesday the 6th of April I received a call advising me they had my vehicle and I will be advised on fault. Charl called me and told me they have not detected the fault but he will let me know the next day, he did not. I called on Thursday the 8th and told my spark plugs were faulty to my surprise how could this be since my car was in for a service. Basically I was told they didn’t change the spark plugs on this service. I called the service provider warranty solutions and spoke to Ayooba Kajee he was extremely helpful. I told him the issue and he advised what was paid by the company. He was worried about me and he called Peugeot he was not pleased with the knowledge of the person we had been dealing with. Fortunately he managed to resolve my problem and Charl was in the biggest hurry to seal the deal and make me pay R2800 diagnosis, labour and parts. Why should I pay a diagnosis fee when the car had been in service in less than a week? I spent money on Bolt to get to work and take my son to school and for what the error that was made by Peugeot. I don’t really blame Charl van Eyssen he doesn’t work on the car he is just the messenger. I think I have been scammed by Peugeot since 2019 and honestly feel if this is how their after sales service is then buying a Peugeot against everyone’s advice has been the most expensive mistake I’ve made so far!
0 replies
70 months ago
Incompetence ruining my credit score
I am absolutely livid with Vodacom. I cancelled my contract on the 22nd of January 2020 which was 1 month notice on account I7109460. Every month I received the statement saying I’m in arrears therefore I would call and advise that I cancelled my contract they would confirm this and tell me it will be removed it was an error. I am so annoyed with the calls I’ve been receiving daily advising me of the arrears. Even when I call their customer care and cancellations somebody is “supposed” call me to rectify yet all I’m getting are calls of demand. They even have the nerve to say it will affect my credit score. Their terms and conditions state the cancellation must be done a month prior to expiry. I demand that they rectify this as I refuse to have a tarnished record due to Vodacom’s incompetence!
106 replies
73 months ago
Impressive service
Excellent service. Great coverage and what they sell is what you get. Thank you
0 replies
73 months ago
Scam by Supersonic and MTN
From the day I received the device on 27th of March I had problems. I called since it was not activated. Sure enough it was activated then 2 days later I had to call in again since I had to reset the router. This constantly kept happening till the 8th April where I was advised I have depleted 120G of data. This I found strange as the consultant that called me told me I could stream and download and the package is sufficient for a family of 6. Currently there are only 2 people in this house hold and we didn’t even stream we only downloaded from Netflix and DSTV app as we normally did with our Telkom router which is only 40GB and usually lasts us till mid month. I sent an email to cancel this Supersonic MTN scam which I’ve barely had for a month and they have billed me for 2 months. An sms was sent by supersonic that their devices were faulty and were trying to rectify their problem yet I must still pay for this faulty device because I am cancelling the service. I wish I had read the reviews before buying this scam from Supersonic and MTN.
105 replies
85 months ago
Poor quality or robbery
I feel Peugeot is milking me for money last year March 2018 I brought the car in for a service. In April of 2018 less than a month later the car wouldn’t move. The car was towed to Peugeot and I was charged just under a R1000 for them to tell me there was nothing wrong with the car. 2019... 25 March my car was booked for a service I paid close to R4500 for service and to diagnose parking brake fault. Now once again a month later after the service I’m stuck with the vehicle. I’m advised that that I must pay R3680 to diagnose what’s wrong with the car and only then will I be told if I need to pay more money. Why do I encounter these problems a month after the service. This is robbery.
168 replies
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5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
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1 Star
7 (77.77777777777777%)