Disappointed

So after having to struggle with Santam and the appointed Claims Handler after having been burgaled this past weekend, the lack of service continues, it took me 2 days to get communication via Santam regarding my claim after logging it within 24 hours (my part done) and forwading requested documents (yet again, my part done) I get a call from Santam yesterday stating they dont know why an assessor hasnt been appointed yet, so Censeo eventually comes to light, appoints the assessor as Thys Swart yesterday and indicated this person will call me earliest today for an appointment, I have yet again received no feedback, communication, follow up... NOTHING!!!<br> This is a traumatic experience believe it or not, I have kids, I would like to return my life to normal after this incident, not have my 3 year old son frightened by what has occured but we are on day 4 after the incident and no one has even been to my home.<br> Whats the use of having apparently the best insurance company that is suppose to make things like this a painless experience but they are pathetic with customer service, but not so pathetic to take their premium,and censeo lacks the same in their business!! Communication