Centrafin Pty Ltd
1.7|36 reviews
SB
Shawn B
1 reviews | Active since Member
30 Jan 2024, 08:07
Centrafin debiting post duration of contract
Centrafin are a finance house that allows Small Business to obtain financing to purchase equipment necessary to function, this financing is at a premium.
Once the term of the financed contract comes to an end, Centrafin continue to debit and charge the client , up until , the client cancels the contract, even though the term has come to an end.
In our case, our 60 month contract was ended, we had paid up the finance loan and interest for the PBX purchased. They continued to debit our account, on review they told us we had not sent a letter to them saying that the contract was ended. Centrafin had also not followed due diligence and sent any notification or tried to get hold of the client ( appears as if it is in their best interest not to inform the client and get a few extra months of debit orders )
Once we had sent the letter of termination they then demanded the outstanding amounts that they deemed were "due" post the 60 month contract agreement, and demanded the return of the equipment. The Equipment has been returned to their warehouse and termination information was sent to them. They still continued to debit the client account.
The client blocked all debits from them at the bank, and they have now lodged the client for black listing.
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Replies (232)Centrafin Pty Ltd's replyOfficial
30 Jan 2024, 08:33Good morning Shawn. I am in receipt of your posting and undertake the investigate the details of your end-of-term complaint and revert forthwith.
I must however, point out that some of your facts above are incorrect in terms of the kind of agreement you entered into, but it is not our intention to fight with you - we are committed to ensuring we find an amicable and factually correct solution.
Jenny Gill
I must however, point out that some of your facts above are incorrect in terms of the kind of agreement you entered into, but it is not our intention to fight with you - we are committed to ensuring we find an amicable and factually correct solution.
Jenny Gill
Best regards,
Centrafin Pty Ltd's reply30 Jan 2024, 08:33
Official
Good morning Shawn. I am in receipt of your posting and undertake the investigate the details of your end-of-term complaint and revert forthwith.
I must however, point out that some of your facts above are incorrect in terms of the kind of agreement you entered into, but it is not our intention to fight with you - we are committed to ensuring we find an amicable and factually correct solution.
Jenny Gill
I must however, point out that some of your facts above are incorrect in terms of the kind of agreement you entered into, but it is not our intention to fight with you - we are committed to ensuring we find an amicable and factually correct solution.
Jenny Gill
Best regards,
Centrafin Pty Ltd's replyOfficial
30 Jan 2024, 14:17Good afternoon Shawn
Further to your posting this morning I write: Contrary to your posting above, Centrafin, following the provisions of Section 14 of the CPA, sent the requisite notice of your agreement coming to the end of the INITIAL Rental term on 1 March 2023 with the instructions of what was required from your side (see insert below) to cancel the agreement.
The agreement was not a financed purchase agreement but a rental agreement and carries the terms and conditions of such an agreement.
It is therefore disingenuous to post on this forum that Centrafin acted in any way contrary to the terms of the agreement. Your company never notified us of the change of email address and it is incumbent on you to advise of any changes in your correspondence addresses - it is not something we would know automatically.
Furthermore, we request that you reconsider this posting and remove it - as it is not a true reflection of the actual facts.
Jenny Gill
Further to your posting this morning I write: Contrary to your posting above, Centrafin, following the provisions of Section 14 of the CPA, sent the requisite notice of your agreement coming to the end of the INITIAL Rental term on 1 March 2023 with the instructions of what was required from your side (see insert below) to cancel the agreement.
The agreement was not a financed purchase agreement but a rental agreement and carries the terms and conditions of such an agreement.
It is therefore disingenuous to post on this forum that Centrafin acted in any way contrary to the terms of the agreement. Your company never notified us of the change of email address and it is incumbent on you to advise of any changes in your correspondence addresses - it is not something we would know automatically.
Furthermore, we request that you reconsider this posting and remove it - as it is not a true reflection of the actual facts.
Jenny Gill
Best regards,
Centrafin Pty Ltd's reply30 Jan 2024, 14:17
Official
Good afternoon Shawn
Further to your posting this morning I write: Contrary to your posting above, Centrafin, following the provisions of Section 14 of the CPA, sent the requisite notice of your agreement coming to the end of the INITIAL Rental term on 1 March 2023 with the instructions of what was required from your side (see insert below) to cancel the agreement.
The agreement was not a financed purchase agreement but a rental agreement and carries the terms and conditions of such an agreement.
It is therefore disingenuous to post on this forum that Centrafin acted in any way contrary to the terms of the agreement. Your company never notified us of the change of email address and it is incumbent on you to advise of any changes in your correspondence addresses - it is not something we would know automatically.
Furthermore, we request that you reconsider this posting and remove it - as it is not a true reflection of the actual facts.
Jenny Gill
Further to your posting this morning I write: Contrary to your posting above, Centrafin, following the provisions of Section 14 of the CPA, sent the requisite notice of your agreement coming to the end of the INITIAL Rental term on 1 March 2023 with the instructions of what was required from your side (see insert below) to cancel the agreement.
The agreement was not a financed purchase agreement but a rental agreement and carries the terms and conditions of such an agreement.
It is therefore disingenuous to post on this forum that Centrafin acted in any way contrary to the terms of the agreement. Your company never notified us of the change of email address and it is incumbent on you to advise of any changes in your correspondence addresses - it is not something we would know automatically.
Furthermore, we request that you reconsider this posting and remove it - as it is not a true reflection of the actual facts.
Jenny Gill
Best regards,
SB
Shawn B's updateReviewer Update
30 Jan 2024, 15:44Good Day Jenny
Thank you for the reply.
No email, telephone call or any communication was received on the 1st March 2023, Centrafin stated that they sent an email, but that email would have bounced back as the person is deceased, and therefore as the communicating person/company, you should have investigated why the email bounced back, and followed up.
No other attempt to contact the client was made, until such time as demands were sent for outstanding amounts.
3 x termination emails were sent to Centrafin which were ignored and debits continued. ( I copied everyone on said emails with no response from your Management ).
I have now paid the outstanding invoices for the months beyond the 60 month rental/purchase agreement.
Have a good day further.
Thank you for the reply.
No email, telephone call or any communication was received on the 1st March 2023, Centrafin stated that they sent an email, but that email would have bounced back as the person is deceased, and therefore as the communicating person/company, you should have investigated why the email bounced back, and followed up.
No other attempt to contact the client was made, until such time as demands were sent for outstanding amounts.
3 x termination emails were sent to Centrafin which were ignored and debits continued. ( I copied everyone on said emails with no response from your Management ).
I have now paid the outstanding invoices for the months beyond the 60 month rental/purchase agreement.
Have a good day further.
SB
Shawn B's update30 Jan 2024, 15:44
Reviewer Update
Good Day Jenny
Thank you for the reply.
No email, telephone call or any communication was received on the 1st March 2023, Centrafin stated that they sent an email, but that email would have bounced back as the person is deceased, and therefore as the communicating person/company, you should have investigated why the email bounced back, and followed up.
No other attempt to contact the client was made, until such time as demands were sent for outstanding amounts.
3 x termination emails were sent to Centrafin which were ignored and debits continued. ( I copied everyone on said emails with no response from your Management ).
I have now paid the outstanding invoices for the months beyond the 60 month rental/purchase agreement.
Have a good day further.
Thank you for the reply.
No email, telephone call or any communication was received on the 1st March 2023, Centrafin stated that they sent an email, but that email would have bounced back as the person is deceased, and therefore as the communicating person/company, you should have investigated why the email bounced back, and followed up.
No other attempt to contact the client was made, until such time as demands were sent for outstanding amounts.
3 x termination emails were sent to Centrafin which were ignored and debits continued. ( I copied everyone on said emails with no response from your Management ).
I have now paid the outstanding invoices for the months beyond the 60 month rental/purchase agreement.
Have a good day further.
Centrafin Pty Ltd's replyOfficial
01 Feb 2024, 11:00Good day Shawn
I will liaise with our Operations departments in respect of the termination emails referred to above and revert.
I will liaise with our Operations departments in respect of the termination emails referred to above and revert.
Best regards,
Centrafin Pty Ltd's reply01 Feb 2024, 11:00
Official
Good day Shawn
I will liaise with our Operations departments in respect of the termination emails referred to above and revert.
I will liaise with our Operations departments in respect of the termination emails referred to above and revert.
Best regards,