Poor Service Department

I took my car for service on Monday, 30 April. During the course of the day around 14h00 I received a call from their service advisor Precious Mnguni that the service on the car was complete, they are still washing it and she will call me thereafter. Seemingly, she forgot about me until 17h28, when she finally remembered that I need to be shuttled from home to fetch my car. Mind you, I had made more than five calls to the dealership between 14h00 and 17h28, no one picked up the phone, or else someone will pick up the phone to transfer me to Precious or to notify her of my call but nothing materialised as no one returned my call. When she called at 17h28, supposing that she was rushing to knock off at that time (that seemed more important to her), she was even suggesting, casually and uncompassionately so, that I fetch the car the next day. Also, her claim was that there was no network in the dealership during the day, which I believe to be a lie. End result, I ended getting my car in the evening after 18h00, having dropped the car with the dealer around 17h30.