Rude Cow over counter!

We went out on a "ladies outing" on 27/7/19 to the century city go karting, we were exctied as none of us have been but seemed like a nice experience. We didnt know how things work etc so we got to the counter to purchase our tickets the following happened: 1st i thing the lady working there should have let us know of the waiting periods involved so you can make an informed disicion when buying your tickets as there are no refunds! 2nd after we found out that waiting times are over 2 hours, frustrated I went back to the counter to try and find out what was happening, I asked the lady to come over the counter as I wanted to ask her something, the noise levels are incredible and it was not busy (arund 2130) she refused and starting screaming over the counter. 3rd I asked why she was screming and givivng me attitude, my other friend came to also hear what the progress was, she stared been more rude and telling us a lot of BS actually, 4th as we were a group of ladies my 3rd friend came over to also enquire as to what was happening(Different ethnicity) suddenly she came over the counter and telling our friend a complete story to what she initially said to us. long story short, i will NEVER go there again as the lady is very rude,racist,and just actually STUPID!