Dissatisfied parent and child

My son is an NSFAS beneficiary who app**** for accommodation on the NSFAS portal at SIXTH ON STATION in East london. It was approved and we even sent an email to Glenda, who advised that a room number will be sent on monday 20/01/2025. I followed up today and there was no response. when we checked the portal we found that the application was cancelled. we did everything on the 15th after my son registered at Walter Sisulu university, we then relaxed because we thought that accommodation is sorted out. if we did not check with NSFAS what was going to happen to my son ? He will be travelling from Johannesburg to east london we do not know anyone there, but you treat us this way. Or priority goes to students who will be paying for their accommodation? if so why are you with NSFAS? this very unacceptable and very unprofessional, and very *********. why accept the application and then cancel it without communication?