Judgemental, pompous people. Learn customer service

Contacted head office for a price on doing just my front bumper. I was given a price list showing R3000 for the bumper and told to contact Sandton. I then received a call from Radhika Naidoo. Telephonically, she agreed to do the bumper for the R3k. I confirmed this on 2 separate calls before taking the car in on a Friday morning. After arranging my meetings around this morning, i get told at the premises that there is a lot of material needed and the job cannot be done at that price. She says to me that i need to give her 4k just for the bumper. I refused. I even called an uber that needed to be cancelled after she changed her mind about the job at the last minute. All through my conversations with her, she kept talking about customers that brought in expensive cars and that i wouldn't want to hear about the more expensive higher quality products. Very pompous character and doesn't have a clue about good customer treatment. I was judged for the fact that my car wasn't the big R1m or R2m customers that they normally accustomed to pathetic behaviour from shallow people. Never again. Decided to take my car to VPS MIDRAND. Excellent customer service experienced now for the second time. It was a big mistake ever considering an alternative.