Disappointing

Good day, very disappointing. Very very Bad experience I don't even have words to describe what just happened. We boarded the train at 7 30 am this morning, at 9 we experienced a two hour delay at Belvillie station which we were calm and still excited. We managed after the two hour delay to continue our trip to Elgin Market where we had a lovely time. On our way back the trained stopped again, we were told that there is a delay due to an unknown reason. One hour passed, the technician is trying to resolve. Two hours passed We were still literally in the middle of nowhere, apparently an abandoned station. No proper feedback. This left us feeling unsafe. We saw people walking over a bridge calling Uber. We decided to follow as the train was stationary in the dark. We got feedback that technicians are working but no exact time when this will be resolved. We then managed to get an Uber thankfully another passenger waited till our Uber arrived.

What a terrible, horrific experience wouldn't recommend this train trip to anyone.

I don't even think any compensation can rectify what just happened. We currently in an Uber but I feel so much sympathy to the people still left of that train in the middle of literally nowhere in darkness.

We were also told that if we leave the train it is at our own risk and cost. The audacity, what about the risk us being on that stationary train at this hour.