NH
Nazley H
Active since Oct 2020
4
Reviews
0
Industries
Reviews
4 reviews34 months ago
Disappointing
Good day, very disappointing. Very very Bad experience I don't even have words to describe what just happened. We boarded the train at 7 30 am this morning, at 9 we experienced a two hour delay at Belvillie station which we were calm and still excited. We managed after the two hour delay to continue our trip to Elgin Market where we had a lovely time. On our way back the trained stopped again, we were told that there is a delay due to an unknown reason. One hour passed, the technician is trying to resolve. Two hours passed We were still literally in the middle of nowhere, apparently an abandoned station. No proper feedback. This left us feeling unsafe. We saw people walking over a bridge calling Uber. We decided to follow as the train was stationary in the dark. We got feedback that technicians are working but no exact time when this will be resolved. We then managed to get an Uber thankfully another passenger waited till our Uber arrived. What a terrible, horrific experience wouldn't recommend this train trip to anyone. I don't even think any compensation can rectify what just happened. We currently in an Uber but I feel so much sympathy to the people still left of that train in the middle of literally nowhere in darkness. We were also told that if we leave the train it is at our own risk and cost. The audacity, what about the risk us being on that stationary train at this hour.
0 replies
34 months ago
Disappointing train trip
View all Ceres Rail Company 4.7 (231) Railroad company in Cape Town OVERVIEW PRODUCTS REVIE Good day, very disappointing. Very very Bad experience I don't even have words to describe what just happened. We boarded the train at 7 30 am this morning, at 9 we experienced a two hour delay at Belvillie station which we were calm and …More Kieran Hunt Local Guide·38 reviews·121 photos 6 months ago We sat in a Day Sitter booth. Seat 4K. Overall, Ceres Rail was amazing. Our trip was lovely and it was so cool to see …More The dining carInside our carriage (number 4). Note the cute pillows. Waiting to leave. What a beauty. +3 Ceres Rail Company ***ner) 5 months ago Thank you for the in-depth review Kieran, this goes a long way to helping others experience our trips. Denton Smith Local Guide·116 reviews·325 photos 2 months ago The train is superb, the Staff amazing and the Steam locomotive gorgeous. Although the day can be long for non train *****s, for train *****s young and …More Photo 1 in review by Denton Smith Photo 2 in review by Denton Smith Photo 3 in review by Denton Smith Photo 4 in review by Denton Smith +12 Ceres Rail Company ***ner) 3 weeks ago Thank you Denton. We really appreciate your kind, experienced words. It sounds like you are someone who knows a thing or two about this business ;) We appreciate you and the team for all you guys do and for keeping the locomotives going! Marinds Tissink 71 reviews·172 photos 5 months ago Exceptional and fantastic experience. Very well organized, and on time. We had fun, laughter and huge excitement from early morning till late afternoon. Thank you team, you are doing great. The staff, so friendly and accommodating. We will be back for more. Photo 1 in review by Marinds Tissink Photo 2 in review by Marinds Tissink Photo 3 in review by Marinds Tissink Photo 4 in review by Marinds Tissink +11 Ceres Rail Com Good day, very disappointing. Very very Bad experience I don't even have words to describe what just happened. We boarded the train at 7 30 am this morning, at 9 we experienced a two hour delay at Belvillie station which we were calm and still excited. We managed after the two hour delay to continue our trip to Elgin Market where we had a lovely time. On our way back the trained stopped again, we were told that there is a delay due to an unknown reason. One hour passed, the technician is trying to resolve. Two hours passed We were still literally in the middle of nowhere, apparently an abandoned station. No proper feedback. This left us feeling unsafe. We saw people walking over a bridge calling Uber. We decided to follow as the train was stationary in the dark. We got feedback that technicians are working but no exact time when this will be resolved. We then managed to get an Uber thankfully another passenger waited till our Uber arrived. What a terrible, horrific experience wouldn't recommend this train trip to anyone. I don't even think any compensation can rectify what just happened. We currently in an Uber but I feel so much sympathy to the people still left of that train in the middle of literally nowhere in darkness. We were also told that if we leave the train it is at our own risk and cost. The audacity, what about the risk us being on that stationary train at this hour.
0 replies
40 months ago
Bad service Mweb and Vumatel
Good day My internet provider is Mweb. I moved units two weeks ago. Same complex, different units. I have done a cancellation and reorder my fibre product. After 3 days Mweb and vumatel could activate my line and it was working perfectly. I went away and came back 3 days later. My WiFi was not working. I then phoned Mweb and provided the details to identify and explained everything to them about the move and it was working and almost two weeks later it is not working anymore in the new unit They said it is vumatel,as they cannot pick up the line.Vumatel came out the next day, the Tuesday. Vumatel spent five hours at my unit which I had to be here the entire day to ensure access,they did not resolve anything. They said it is Mweb that needs to do something on their side,leaving the client which is me in the middle. ,I phoned Mweb and they said it was vumatel. I spent a lot of airtime on Mweb as there was a 20 Min waiting time to speak to someone. After speaking to many consultants as the call would drop in between,Mweb would give me an answer that it is vumatel issue to resolve. Back andd forth.The consultant I spoke with Tuesday Night was very uprupt told me when I asked to speak to a manager,what would I like the manager to do. I even had to go borrow a laptop as he told me I should do so that I must see if it is a problem with Mweb. Wednesday Vumatel communicates to me that the issue is at their office as they did not deactivate my previous unit and now I have two units active,which makes no sense as the fibre was working in the new unit for up to two weeks. The Vumatel technician said to me the office will sort it out etc. Today, no one gives me feedback. Tomorrow would be 5 days without WiFi. After purchasing a sum of money with data and airtime including my time. I then call Mweb again today and they said on their records and vumatels records the unit is still showing the previous unit address.Since Monday no one could resolve this,even after Vumatel spending 5 hours at my place, but it appears that it is a system issue. Mweb told me today it is a system error on their side and it has been updated but now waiting for vumatel. This is very bad service,putting the client in the middle.and not finding the route problem of the issue, rather blaming eachother and putting the client in the middle to pass messages. This is unacceptable. I am paying for a service that I am not receiving. Both vumatel and Mweb is at fault. I hope that Vumatel treats this matter with urgency and explain the incompetence of there office including Mweb technicians that could not provide a professional service.
396 replies
67 months ago
Car deal misrepresented
On 7th October 2020,a sales representative, Mr Williams contacted me in connection with a vechile that would be an ineterest to me. I completed the relevant application and later that day, he messaged me to say it was approved and that he is brining the vechile and its purchase price is 150k the evening and the paperwork if I am happy with the vechile he has presented. I was happy and signed the offer to purchase. On Thursday morning auto pedigree got approval from the bank and Mr Williams contacted me to say that I can i have delivery of the vechile the evening and that I had to get insurance. Thursday late afternoon, Mr Melton contacts me and says that they amde a mistake with the purchase price and the car is in fact 160k in which I refused as this is not what I have signed. We at final stages and wanted to change the price which I refuse to accept. I then asked to speak to the Manager, Mr Robert, who was not very helpful saying that it was the sales rep mistake and that they can either give me another car which has more mileage and is not the same one that was presented. I then refused and asked to speak to regional manager. Friday morning I made contact with the regional manager, Mr Johan, who then also refused and said that the offer to purchase states it is a 2018 module and the one that was presented was a 2019 module. I then asked that he have a look what the sales rep had sent me which stated 2019 module and trying to tell me i do not have a ground to stand on which I then stopped him on telephone to give me a chance to speak, he then raised his voice, saying I have bad manners and that if they give me the car that was presented to me the sales representative would have to sign an acknowledgement of debt as it was his mistake. I then asked Mr Johan to please email me what he was saying and that I no longer want to deal with him over telephone. I then sent an email with all my facts and no one responded. Late Friday afternoon I receive a call from the sales rep, Mr Williams saying that they will give me the car but he must pay the 10k,however I have messages showing that management signed off on the deal for the car that was presented further for the 150k amount. I then communicated to Mr Williams that he will have to take this up with the dealership himself and i want the car at the purchase price agreed as this is prejudice to myself. No response from Mr Williams. Monday morning, 12th October I messaged Mr Williams for any feedback, no response. I emailed Mr Williams and included Mr Robert, no response. I then lodged a complaint to their complaints mailbox. The email entailed all the facts. The complaints manager responses stating they don't deal with complaints however sent it to the relevant parties, who was Mr Johan the regional manager. Thereafter I receive an email from the Mr Williams (sales rep) saying that they were in a regional Manger meeting all day and will get back to me tomorrow. Tuesday @12pm no feedback received i then had to email again to ask will I be contacted again as I want to take delivery. The manager, Mr Robert responses stating that they cannot give me the car that was presented to me because the offer to purchase stated Suzuki Swift dzire and the one that was presented to me was a suzuki dzire. Note the details on the offer to purchase was the vechile details of the car that was presented to me. I. E mileage,etc. I then communicated back to state that if you are saying my offer to purchase is correct but the vechile presented was a mistake then please tell me where is the car with the vechile details I signed. He then responds stating that only the car vechile name is correct but the vechile details are incorrect and cannot give me the car that was presented to me either the vechile details as to what I signed for.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)