Great Customer Service

I've been hoping for many years to do the steam train trip from Cape Town to the Elgin Railway Market. Finally booked my trip for September and started counting down the days, all excited. Unfortunately, the trip for that specific date had to be cancelled due to the recent storms that have hit the Western Cape. Quite understandable and one is grateful that Ceres Rail Company places safety above profit. However, what is even more remarkable is the efficient way in which they communicated the cancellation, gave me options to reschedule or request a refund, and when I selected the refund option it was processed the very same day. I'm so used to other companies taking their time with refunds and delaying payments, so it's quite refreshing to deal with an organisation that understands how to treat their customers right. I will definitely book a trip again as soon as possible and recommend Ceres Rail Company based on the excellent customer service received so far. Thank you and keep up the good work!