Very disappointed customer

I am very very disappointed in this business, this one star isn't even worth to be here. I had to wait more then two weeks on a refund I was promised 24hours after I was advised of. I called numerous times and kept being advised on different time schedules. Me, being nice left it as is and wait giving benefit of doubt. I was the one calling the whole time for update wasted airtime and time for this. There wasn't a day to find out what is happen, this is poor customer service to the wits. I had to be a crazy woman first today after two weeks and more and only now decided to refund the money. I'm very disappointed after I've given them the praise when we visited. And the financial service they use, Yako, they are even worse, their service is pathetic...