Poor service at CFAO Mobility Toyota Kimberley for the second time

I have booked my vehicle through Standard bank fleet and received a preauthorization number; the vehicle was booked in at Toyota Kimberley on 05 March 2026.

The vehicle was there for replacement of brakes and was checked in a few minutes past 07:00am. At 15:17pm, I got a call from the service agent stating that she had been on hold with Standard bank twice for 40 minutes and she is not coming through to them for the authorization of the replacement of the brakes and that there were 14 vehicles in front of mine before it was attended too.

She stated I need to pay the brakes privately or come and fetch the car because she cannot get hold of Standard bank and that it is out of her hands.

There is no excuse for allowing the vehicle to stand there for the entire day without the work being done. If a vehicle has to go through an authorization process (preauthorization already received). It would not take a technician 5 minutes to establish the brakes are worn, the phoning for authorization could have been concluded this morning already.

This is the second time now in a row that I am receiving such service from Toyota Kimberley. At my last service they did not have the correct part available although my vehicle was booked for a service, they know what vehicles come in and I had to go back to replace a part due to no availability.

This just shows that there is truly a planning problem at your facility that urgently needs to be addressed.

Now I had to go and fetch my vehicle and now take another day out of my work schedule due to incompetence at Toyota Kimberley.