MV
Mardo T
Active since Mar 2015
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
Poor service at CFAO Mobility Toyota Kimberley for the second time
I have booked my vehicle through Standard bank fleet and received a preauthorization number; the vehicle was booked in at Toyota Kimberley on 05 March 2026. The vehicle was there for replacement of brakes and was checked in a few minutes past 07:00am. At 15:17pm, I got a call from the service agent stating that she had been on hold with Standard bank twice for 40 minutes and she is not coming through to them for the authorization of the replacement of the brakes and that there were 14 vehicles in front of mine before it was attended too. She stated I need to pay the brakes privately or come and fetch the car because she cannot get hold of Standard bank and that it is out of her hands. There is no excuse for allowing the vehicle to stand there for the entire day without the work being done. If a vehicle has to go through an authorization process (preauthorization already received). It would not take a technician 5 minutes to establish the brakes are worn, the phoning for authorization could have been concluded this morning already. This is the second time now in a row that I am receiving such service from Toyota Kimberley. At my last service they did not have the correct part available although my vehicle was booked for a service, they know what vehicles come in and I had to go back to replace a part due to no availability. This just shows that there is truly a planning problem at your facility that urgently needs to be addressed. Now I had to go and fetch my vehicle and now take another day out of my work schedule due to incompetence at Toyota Kimberley.
0 replies
4 months ago
Poor service from FNB home loan department
I have requested FNB on 27 November 2025 to conduct a rate review on my home loan. I contacted the FNB call center via my app and was advised to complete a rate review document. The document was completed and sent back to the email address as shown on the document HLPricing@fnb.co.za. On 2 December I called the home loan contact number to ask for feedback and whether FNB had received my completed document. The call center advisor then asked if I received an automatic reply and I stated that I did not. The call center advisor then asked me to submit the document to another email address, hslgeneralpricing@fnb.co.za. I then submitted the document to the other requested email address on 2 December 2025, up to now I have not received any feedback, nor have I received an automatic reply to confirm that they have received my application for rate review. Currently I am not being given good customer service from FNB. I am being over charged for my home loan interest rate (I have received multiple better interest rate options from other financial institutions to switch my home loan with quick responses) and now FNB is not even replying to my request for a rate review.
53 replies
9 months ago
FNB card delivery services pathetic
I was supposed to receive my FNB Debt card last month already, I phoned FNB to query where my card is on 10 July 2025, where I gave my relevant address and cellphone number to contact me on to deliver my card. Reference number: cas-11944034-x6y9k9. Today, 15 July 2025 I received several messages that I will be contacted shortly as well as that my card will be delivered today. Now at 12:23 I received a message again through the app that they are trying to contact me to confirm delivery, but I have not received one phone call. Reference of message: 15332090056. This is now the second time they are giving this message, but I am not being phoned, this after I have confirmed my contact number. Stop calling the wrong number/ or not calling at all and start doing your work correctly.
53 replies
10 months ago
Harassing calls
I keep on being harassed by calls and messages from Blake & Associates. I have on numerous occasions explained to the call center agent I am not the person they are looking for and I do not know the person that has outstanding debt, but after a week or two the harassing calls and messages continues again. Stop calling the same people over and over it is extremely irritating and as explained several times I am not the person you are looking for.
112 replies
12 months ago
Continuously calling wrong person
I keep on being harassed by calls and messages from Barret & Associates. I have on numerous occasions explained to the call center agent I am not a Sharon and I do not know a Shaon that has outstanding debt on a FNB Loan, but after a week or two the harassing calls and emails continues again. Stop calling the same people over and over it is extremely irritating and as explained several times I am not and do not know a Sharon.
0 replies
12 months ago
Calling incorrect person continuously
Continuously phoning and massaging me instead of correct person. I am constantly being called and messaged addressed as a Malcolm who has outstanding debt on an Absa Loan account. I am not Malcolm, and I do not have an Absa Loan account. I have made this clear to several operators before, but the calls and messages are still continuing.
58 replies
14 months ago
Poor online and customer care call center service
I have ordered a mattress through Makro online. Online order #MAK9345603 on 20 February 2025, the order is supposed to be delivered today. We phoned Makro to confirm whether the item will be delivered today but the consultant cannot give any information and is completely unhelpful and the call center does not provide adequate service. It does not even show if the item was packed or if it is out for delivery on the system as well. Makro should be able to provide clarity on once's online orders promptly and deliver as per delivery dates indicated.
53 replies
14 months ago
Stop your irritating calls
This company keeps on harassing me on my cellphone and wants to sell something in connection with Multichoice. I have not given them permission to contact me, and I do not know where they *******ly got my number. Stop harassing people over the phone who you do not have consent contacting.
53 replies
17 months ago
Continual harassment from telemarketers without consent
I have never given my consent that telemarketers can contact me from Old Mutual IWYZE. I recently updated my details on Old Mutual online. Now suddenly they are starting to harass me with marketing calls.
112 replies
17 months ago
Vertex Solutions still continuing with their harrassment
On the 31 October 2024 I wrote a review on Vertex that has been harassing me for the past few months with calls and messages. After the review I was called and Vertex stated that they apologies and they have removed my number from the system, I will not be contacted again. The calls and messages gas not stopped. Received a message this morning at 09:13 stating "Additional Payments can be made into Vertex Solutions ABSA Bank Account 407.................. Branch code 632005 Use Reference FNB-073557797. Start doing your work correctly the1st time Vertex and ensure you contact the relevant people and when they are not the right people stop harassing them.
71 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
19 (82.6086956521739%)