Challenor Finance, highly dissapointed in service recieved with Settlement amount

I took a loan with Challenor Finance in February 2022 with Discount Decor in Denver JHB for the amount of R 10 000 with the entire repayment amount of about R 14737 over a 18 months period, I have made extra payments per month with my normal debit orders to be able to settle the account in less than 6 months, but after 4 months of paying the account I was ready to pay it up in full, hence I have already paid R 9052 in the last 4 months. I have requested today (27 May 2022) for a settlement amount and they have come back with a settlement amount still with all the interest as for the entire 18month period @ R 4768. I have asked them to relook at their sums, because how can they only give me just over R 900 off if I settle the account today.

After phoning and complaining the Manager only gave me off till just over R 4000, are you for real, telling me it's all the fees and interest and and and. This is not how it works lady.

I am really highly disappointed because if I knew this would have happend I wouldn't even consider it to take a loan with Challenor. As explained I have used Challenor to help me boost my credit score hence I needed to build a good credit, hence of the fact why I even tried to pay it off earlier, but clearly they are a institute that wants to milk you for every cent borrowed with all the interest given in day 1. Worst part is I don't recieve proper statements from them, plus I don't even have a full contract with them to explain all the terms and conditions.

I also went directly to Discount decor today and paid for my new goods in cash (R 8500 to be exact). I had a pre approval already from Challenor for my next purchase of another R 15000 plus, but l will not complete the enquiry after what happened this morning. Sorry to say you have lost a good customer and I trully hope other people will not consider using you in future.

I'm trully disappointed in your firm.