MR
Markus R
Active since May 2022
4
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0
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Reviews
4 reviews22 months ago
Poor service from Kia Edenvale, Kia Sandton, including Liquid Capitals assessors and M-Sure Insurance (Extended warranty claims).
This complaint is addressed to Kia Complaints / M-Sure and Liquid Capital, original mail sent to all 3 companies below, with no response from either. Poor service, unskilled technicians from Kia Sandton and Kia Edenvale including Liquid Capital Assessors that clearly can't do fault finding on cars and then M-Sure that supposed to be the extended warranty (Money wasted), but also still give the client the heavy bill to pay for things that was noted when the car was purchased. Unfortunately, I will not support any of these 3 companies again in my life, sad part is that I am driving Kia 18 years of my young life already, but my experience over the past 3 years gave me a bad taste in my mouth for the brand. Over the past three years, I have purchased two Kia Sportages from Kia (one from Kia Airport and one from Kia Konfidence Sandton). During that time, I have experienced a number of problems with both vehicles and have lost a lot of money in the process, especially in fixing and trade in of the cars. I've been a devoted Kia client for more than 18 years. I began with a Kia Picanto and finally upgraded to the Kia Sportage in 2021—my ideal dream vehicle—but after experiencing problems with both Sportages, I no longer have faith in Kia, same with the service departments of Kia resulted me in losing a substantial amount of money every time. I have to say, at this stage I even get sick going to Kia Edenvale Service department and I’m actually to afraid to drive my Sportage because I don’t get the right answers from anyone. My pride and joy, my first Kia Sportage (2019 1.6 GDI Auto), which I purchased from Luvo, salesperson at Kia Airport on 18 February 2021. I had issues with the car, which kept losing power and could not climb hills. I took the car to Kia Edenvale multiple times for fault finding, and eventually they decided to replace a "catalyser" component to see if the issue could not be resolved. Regrettably, the problem persisted even after this component was replaced, which made me believe that the car's body was simply too large for the 1.6 Engine. I was also disappointed that the salesperson had failed to inform me of the 1.6's problem, which is specific to the Auto 1.6 and I unfortunately only discovered this after attempting to trade in my Auto. I opted to switch back to manual and hunted for a 2L Manual Kia Sportage that would suit my budget, never realizing there would be more problems than just the one I encountered with the first Sportage. I spotted a 2018 2.0 Ignite Manual Kia Sportage at Kia Konfidence Sandton in November 2022. David Matsape, manager, and salesperson Mark Pillay assisted me from day one. The Sportage had a lot of issues that needed to be fixed, so on 11 November 2022, before the sale went through, I sent Mark an email letting him know that I will need to reconsider and maybe stay with my auto and that he must hold onto the application at that time until I can find another car on the Kia Website (Email dated 11 November 2022 / 17:51). My main concern at the time was, we had no idea if the previous owner had mistreated the clutch. Prior to the transaction, I obtained a quote from Kia Edenvale stating that a replacement clutch for the Sportage would cost around R 24,000 (worse case scenario), Quote received from Mark, just over R 12 000 (now currently at R 32,000 from Kia Edenvale). At the time, I wasn't prepared to spend that much money for a newly purchased vehicle. Additionally, I requested the Dekra report, but I never received it. In an email, Mark assured me that every issue with the car would be resolved (Email dated 15 November 2022 / 9:28am) —with the exception of the clutch. I was advised by Mark and the finance representative at the Kia Sandton Branch to purchase an extra 2-year service plan and extended warranty for the car in order to be covered in the event that something will go wrong (IE. Clutch). The warranty and service plan was almost over for the vehicle and it costed me money to add that to the purchase amount of the vehicle with the difference in Price that Kia Konfidence Sandton gave me for my car (Trade in Value) that was far lower than my Settlement amount from the bank, making me to loose once more money and for making the 2nd Sportage more expensive than my first Sportage and that also for an older model. This also Includes a Balloon payment of R 72 000 just for the vehicle to fit in my budget, but still made the car over R 1000 more expensive in monthly repayment to the bank. After writing to M-Sure on Monday, 6 March 2024 regarding the problems with my car, I received a shocking email from them stating that my policy would expire on 11 July 2024 and that I need to renew it. Never to discover that M-Sure was only for the Extended Warranty and Liquid Capital only for the service of the car. When the transaction went through on the Manual Sportage, David and Mark took about three weeks to fix everything we had found wrong with the car, during which David did lend me a car to use (Still grateful for his thoughtfulness). After receiving the Car I had to return to Kia Sandton Service department six times during December 2022 to fix all the remaining issues. I had to wait hours at Kia Sandton, which caused me great inconvenience in my work, at the time I was an External Sales Rep and I use my car as my office and lost income during this time as I had to keep returning to Kia to fix things. One specific time I had to wait hours at Kia Sandton just to be told later in the day, that the part that was bought was incorrect, after they said it will take few minutes to install (Ceiling Light). Another incident happened with the car after leaving it at Kia Sandton where I got the car back, completely drenched in Water (Carpets and seats). Even though the employees at Kia Sandton claimed to have given the car a valet, I still think that the windows were left open on that rainy night, completely drenched with water when I picked up the car the next day. I called Mark (Even send him photos and Videos) and informed the service manager at Kia Sandton about the water in the car. It took weeks for the car to dry out. After that, the car smelled really horrible, like mould and I had to take it twice for a valet myself and they could not get the stench out of the carpets and they wanted me to purchase an expensive deodoriser to eliminate the smell. Ever since I purchased this vehicle, there has been a noise coming from the left front side, particularly when you go over a bump or hump or reverse and turn, same with the engine shacking and feeling unstable when switched on. I did mention this to Kia Sandton Service Department Manager in December 2022, but he assured me that nothing is wrong and that it is normal, so I took his word. In April 2023, I asked the service advisor from Kia Edenvale, Baden Paulse, to have it checked out. To be informed first by him that the control arms need replacing (At a bill of R 18 049 – Quote attached), and that they need to get confirmation from Liquid Capital to replace the parts. After an examination by Liquid Capitals assessors, they have found miraculously no issues with the vehicle (Control Arms), even thou it was noted by Kia Edenvale Service team and Baden on 26 April 2023 that the controls arms are faulty (Email received 26 April 2023 / 14:02). With my first service again in May 2023 and thereafter I had complained about the noise ever since just to be told that they can’t find anything wrong, even with my last service on 23 December 2023. My last visit to Kia Edenvale on the 10th of June 2024, I have asked Ms. Faith to listen what the steering is doing (Standing still) when you turn left and right, noise just gotten worse over time. On 3 June 2024 I had a flat wheel and I had to get a new wheel replaced, so I have asked the Technicians and Manager at Tyremart to check out where the noise is coming from on my car. They called me to view the cars underbody and they showed me how bad the left tie rod ends are, they have also picked up that a bearing is making a noise on the left hand side (This I also brought to Kia Sandton Service Managers attention in December 2022 and to Baden in April 2023). Tyremart picked up the following wrong on the car: Front Shocks – need to replace both, Front left bearing – need to replace both, Set of Tie Rod Ends, stab link – need to replace both and 2 front shock mountings that I have to replace. I also received a Quote from an independent service provider and they asked me a whopping R 36 000 to fix (Almost died seeing the quote), because I could not trust anyone anymore and I did not have faith in Kia Edenvale or Kia Sandton to assist me to find the problem on my car. There after I have decided to take the vehicle to AA to get a 128 point check done that costed me R 1380 (Attached report and I have shared it with Ms. Faith at Kia Edenvale on Monday the 10th of June 2024) resulting me to lose money once more, unfortunately this was the only way to actually know what is really wrong with this car and to ensure me not losing unnecessary money anymore and to make sure that my life is not in danger by driving this car. The AA report did confirm that there is a problem with the car’s HE ROD ENDS (Tie Rod end) and Steering rack that is making a noise and this is something I have brought to Kia Sandton and Kia Edenvale’s attention from the beginning and at every service just to be told nothing is wrong. I have received a Price of R21000 from Ms. Faith just to fix 2 parts on the car, and this excludes everything else that is still wrong with the car, including the Clutch that needs replacement. On 14 April 2024 I could not even get the car started because of the clutch and informed Kia Edenvale on the 15th of April 2024 of my experience (Lights only flickering and doesn’t want to crank). At first I thought that it was the battery, but it was replaced about 10 months ago, I logged a call with AA to come and assist me, just to be told that nothing is wrong with the Battery. I decided to take the car in to be checked out again by Kia Edenvale just to be told that it’s the Clutch (Report received – Clutch is hard, strip and quote is required for full quote), where M-Sure will only pay around R 4000 out of the hefty estimated bill of R 32 000 that will result me to pay in ¾ of the price quoted again (A warranty that doesn’t even work for the client). What I still can’t understand is, a Health Check was done on the 16th of April 2024 where none of Kia Edenvale’s technicians could pick up other faults on this car, this is really a worrying factor for me, because it tells me that the Technicians can’t do fault finding. In my opinion, it’s as if the technicians are only new part installers and that they are not real car mechanics like you would have gotten in the old days? I have even considered in selling the Sportage just to be told that I will only get around R 160 000 for the car, I still owe the bank R 371 000 (Including the Balloon Payment of R 72 000), my settlement at this stage is around R 289 000, meaning if I get rid of this Sportage that I will owe the bank R 130 000 to R 150 000 depending on what I can trade it in for. Sad part is, that I will also loose the money that I have spent at Kia Sandton for the extra accessories on the car, like the Nutch Bar, Side Bars and the pull over cover in the back that costed around R 16 000 in total. This is a lot to loose for a 2nd time in a row (Also lost it on the first car). Unfortunately I can’t add all the email communications to this mail, because of the size of the emails together, if this is needed, I will gladly forward each to you. Everything said is just in a nutshell, this excludes a lot of other things I had to deal with. I am asking Kia Head Office to assist me in anyway possible regarding all my miss fortune with my 2 cars, I really do not want to loose my car or spend any more money or lose more time not having my car because of continues issues and back and forth to Kia Service department just to be told nothing is wrong. . Your response in this matter will be greatly appreciated and valued. Kind regards Markus Reyneke
0 replies
22 months ago
Poor service from Kia Edenvale, Kia Sandton, including Liquid Capitals assessors and M-Sure Insurance (Extended warranty claims).
This complaint is addressed to Kia Complaints / M-Sure and Liquid Capital, original mail sent to all 3 companies below, with no response from either. Poor service, unskilled technicians from Kia Sandton and Kia Edenvale including Liquid Capital Assessors that clearly can't do fault finding on cars and then M-Sure that supposed to be the extended warranty (Money wasted), but also still give the client the heavy bill to pay for things that was noted when the car was purchased. Unfortunately, I will not support any of these 3 companies again in my life, sad part is that I am driving Kia 18 years of my young life already, but my experience over the past 3 years gave me a bad taste in my mouth for the brand. Over the past three years, I have purchased two Kia Sportages from Kia (one from Kia Airport and one from Kia Konfidence Sandton). During that time, I have experienced a number of problems with both vehicles and have lost a lot of money in the process, especially in fixing and trade in of the cars. I've been a devoted Kia client for more than 18 years. I began with a Kia Picanto and finally upgraded to the Kia Sportage in 2021—my ideal dream vehicle—but after experiencing problems with both Sportages, I no longer have faith in Kia, same with the service departments of Kia resulted me in losing a substantial amount of money every time. I have to say, at this stage I even get sick going to Kia Edenvale Service department and I’m actually to afraid to drive my Sportage because I don’t get the right answers from anyone. My pride and joy, my first Kia Sportage (2019 1.6 GDI Auto), which I purchased from Luvo, salesperson at Kia Airport on 18 February 2021. I had issues with the car, which kept losing power and could not climb hills. I took the car to Kia Edenvale multiple times for fault finding, and eventually they decided to replace a "catalyser" component to see if the issue could not be resolved. Regrettably, the problem persisted even after this component was replaced, which made me believe that the car's body was simply too large for the 1.6 Engine. I was also disappointed that the salesperson had failed to inform me of the 1.6's problem, which is specific to the Auto 1.6 and I unfortunately only discovered this after attempting to trade in my Auto. I opted to switch back to manual and hunted for a 2L Manual Kia Sportage that would suit my budget, never realizing there would be more problems than just the one I encountered with the first Sportage. I spotted a 2018 2.0 Ignite Manual Kia Sportage at Kia Konfidence Sandton in November 2022. David Matsape, manager, and salesperson Mark Pillay assisted me from day one. The Sportage had a lot of issues that needed to be fixed, so on 11 November 2022, before the sale went through, I sent Mark an email letting him know that I will need to reconsider and maybe stay with my auto and that he must hold onto the application at that time until I can find another car on the Kia Website (Email dated 11 November 2022 / 17:51). My main concern at the time was, we had no idea if the previous owner had mistreated the clutch. Prior to the transaction, I obtained a quote from Kia Edenvale stating that a replacement clutch for the Sportage would cost around R 24,000 (worse case scenario), Quote received from Mark, just over R 12 000 (now currently at R 32,000 from Kia Edenvale). At the time, I wasn't prepared to spend that much money for a newly purchased vehicle. Additionally, I requested the Dekra report, but I never received it. In an email, Mark assured me that every issue with the car would be resolved (Email dated 15 November 2022 / 9:28am) —with the exception of the clutch. I was advised by Mark and the finance representative at the Kia Sandton Branch to purchase an extra 2-year service plan and extended warranty for the car in order to be covered in the event that something will go wrong (IE. Clutch). The warranty and service plan was almost over for the vehicle and it costed me money to add that to the purchase amount of the vehicle with the difference in Price that Kia Konfidence Sandton gave me for my car (Trade in Value) that was far lower than my Settlement amount from the bank, making me to loose once more money and for making the 2nd Sportage more expensive than my first Sportage and that also for an older model. This also Includes a Balloon payment of R 72 000 just for the vehicle to fit in my budget, but still made the car over R 1000 more expensive in monthly repayment to the bank. After writing to M-Sure on Monday, 6 March 2024 regarding the problems with my car, I received a shocking email from them stating that my policy would expire on 11 July 2024 and that I need to renew it. Never to discover that M-Sure was only for the Extended Warranty and Liquid Capital only for the service of the car. When the transaction went through on the Manual Sportage, David and Mark took about three weeks to fix everything we had found wrong with the car, during which David did lend me a car to use (Still grateful for his thoughtfulness). After receiving the Car I had to return to Kia Sandton Service department six times during December 2022 to fix all the remaining issues. I had to wait hours at Kia Sandton, which caused me great inconvenience in my work, at the time I was an External Sales Rep and I use my car as my office and lost income during this time as I had to keep returning to Kia to fix things. One specific time I had to wait hours at Kia Sandton just to be told later in the day, that the part that was bought was incorrect, after they said it will take few minutes to install (Ceiling Light). Another incident happened with the car after leaving it at Kia Sandton where I got the car back, completely drenched in Water (Carpets and seats). Even though the employees at Kia Sandton claimed to have given the car a valet, I still think that the windows were left open on that rainy night, completely drenched with water when I picked up the car the next day. I called Mark (Even send him photos and Videos) and informed the service manager at Kia Sandton about the water in the car. It took weeks for the car to dry out. After that, the car smelled really horrible, like mould and I had to take it twice for a valet myself and they could not get the stench out of the carpets and they wanted me to purchase an expensive deodoriser to eliminate the smell. Ever since I purchased this vehicle, there has been a noise coming from the left front side, particularly when you go over a bump or hump or reverse and turn, same with the engine shacking and feeling unstable when switched on. I did mention this to Kia Sandton Service Department Manager in December 2022, but he assured me that nothing is wrong and that it is normal, so I took his word. In April 2023, I asked the service advisor from Kia Edenvale, Baden Paulse, to have it checked out. To be informed first by him that the control arms need replacing (At a bill of R 18 049 – Quote attached), and that they need to get confirmation from Liquid Capital to replace the parts. After an examination by Liquid Capitals assessors, they have found miraculously no issues with the vehicle (Control Arms), even thou it was noted by Kia Edenvale Service team and Baden on 26 April 2023 that the controls arms are faulty (Email received 26 April 2023 / 14:02). With my first service again in May 2023 and thereafter I had complained about the noise ever since just to be told that they can’t find anything wrong, even with my last service on 23 December 2023. My last visit to Kia Edenvale on the 10th of June 2024, I have asked Ms. Faith to listen what the steering is doing (Standing still) when you turn left and right, noise just gotten worse over time. On 3 June 2024 I had a flat wheel and I had to get a new wheel replaced, so I have asked the Technicians and Manager at Tyremart to check out where the noise is coming from on my car. They called me to view the cars underbody and they showed me how bad the left tie rod ends are, they have also picked up that a bearing is making a noise on the left hand side (This I also brought to Kia Sandton Service Managers attention in December 2022 and to Baden in April 2023). Tyremart picked up the following wrong on the car: Front Shocks – need to replace both, Front left bearing – need to replace both, Set of Tie Rod Ends, stab link – need to replace both and 2 front shock mountings that I have to replace. I also received a Quote from an independent service provider and they asked me a whopping R 36 000 to fix (Almost died seeing the quote), because I could not trust anyone anymore and I did not have faith in Kia Edenvale or Kia Sandton to assist me to find the problem on my car. There after I have decided to take the vehicle to AA to get a 128 point check done that costed me R 1380 (Attached report and I have shared it with Ms. Faith at Kia Edenvale on Monday the 10th of June 2024) resulting me to lose money once more, unfortunately this was the only way to actually know what is really wrong with this car and to ensure me not losing unnecessary money anymore and to make sure that my life is not in danger by driving this car. The AA report did confirm that there is a problem with the car’s HE ROD ENDS (Tie Rod end) and Steering rack that is making a noise and this is something I have brought to Kia Sandton and Kia Edenvale’s attention from the beginning and at every service just to be told nothing is wrong. I have received a Price of R21000 from Ms. Faith just to fix 2 parts on the car, and this excludes everything else that is still wrong with the car, including the Clutch that needs replacement. On 14 April 2024 I could not even get the car started because of the clutch and informed Kia Edenvale on the 15th of April 2024 of my experience (Lights only flickering and doesn’t want to crank). At first I thought that it was the battery, but it was replaced about 10 months ago, I logged a call with AA to come and assist me, just to be told that nothing is wrong with the Battery. I decided to take the car in to be checked out again by Kia Edenvale just to be told that it’s the Clutch (Report received – Clutch is hard, strip and quote is required for full quote), where M-Sure will only pay around R 4000 out of the hefty estimated bill of R 32 000 that will result me to pay in ¾ of the price quoted again (A warranty that doesn’t even work for the client). What I still can’t understand is, a Health Check was done on the 16th of April 2024 where none of Kia Edenvale’s technicians could pick up other faults on this car, this is really a worrying factor for me, because it tells me that the Technicians can’t do fault finding. In my opinion, it’s as if the technicians are only new part installers and that they are not real car mechanics like you would have gotten in the old days? I have even considered in selling the Sportage just to be told that I will only get around R 160 000 for the car, I still owe the bank R 371 000 (Including the Balloon Payment of R 72 000), my settlement at this stage is around R 289 000, meaning if I get rid of this Sportage that I will owe the bank R 130 000 to R 150 000 depending on what I can trade it in for. Sad part is, that I will also loose the money that I have spent at Kia Sandton for the extra accessories on the car, like the Nutch Bar, Side Bars and the pull over cover in the back that costed around R 16 000 in total. This is a lot to loose for a 2nd time in a row (Also lost it on the first car). Unfortunately I can’t add all the email communications to this mail, because of the size of the emails together, if this is needed, I will gladly forward each to you. Everything said is just in a nutshell, this excludes a lot of other things I had to deal with. I am asking Kia Head Office to assist me in anyway possible regarding all my miss fortune with my 2 cars, I really do not want to loose my car or spend any more money or lose more time not having my car because of continues issues and back and forth to Kia Service department just to be told nothing is wrong. . Your response in this matter will be greatly appreciated and valued. Kind regards Markus Reyneke
0 replies
32 months ago
Consultants that can't understand or assist or have the proper knowledge to assist customers with their account queries even after making arrangements instore / bad service / bad connection - lost all hope in MTN
To whom it may concern. I have a issue with MTN where they have suspended my Wifi service where MTN says that I did not pay my account. I have requested to move my debit order date from the 25th to the 1st of each month, hence of the fact that the new company I work for now only pays salaries on the last day of the month. For this I went to the MTN Greenstone branch on Monday the 31st of July to change my debit order date (Debit order was taken of my account on 25 July) for the amount of R 631.50. As per my phone call to MTN customer services this afternoon the lady said that my account is not paid for August. The amount of R 631.50 was taken of from my bank account on 1 September as arranged with the Greenstone branch going forward for all debit orders to be taken on the 1st of every month. The payment that went off on the first is for August month and not for September. I don't agree that I didn't pay for August month, that was the payment that was taken from my bank on the first. I am not going to pay a double payment after I have paid my account. Not once I have skipped any of my payments. I would accept it if I had to pay a pro-rata of 6 days from the 25th to the 1st hence of the payment date movement. But not a full payment, that's absolutely absurd and inappropriate. I need someone to sort out my quiry and issue as soon as possible and I would like a manager of MTN to phone me first thing in the morning (I have already send a mail with my contact details to the mtn customer email address). I don't want to work with a consultant because they do not understand what I'm trying to get through to them. If this can't be resolved I will have to take further steps. Im not happy at all, not happy with MTNs service and even not happy with the continues low signal in my area. MTN really dissapointed me in everyway possible that I don't believe in this brand anymore. Please make this a priority. Regards Markus Reyneke
0 replies
47 months ago
Challenor Finance, highly dissapointed in service recieved with Settlement amount
I took a loan with Challenor Finance in February 2022 with Discount Decor in Denver JHB for the amount of R 10 000 with the entire repayment amount of about R 14737 over a 18 months period, I have made extra payments per month with my normal debit orders to be able to settle the account in less than 6 months, but after 4 months of paying the account I was ready to pay it up in full, hence I have already paid R 9052 in the last 4 months. I have requested today (27 May 2022) for a settlement amount and they have come back with a settlement amount still with all the interest as for the entire 18month period @ R 4768. I have asked them to relook at their sums, because how can they only give me just over R 900 off if I settle the account today. After phoning and complaining the Manager only gave me off till just over R 4000, are you for real, telling me it's all the fees and interest and and and. This is not how it works lady. I am really highly disappointed because if I knew this would have happend I wouldn't even consider it to take a loan with Challenor. As explained I have used Challenor to help me boost my credit score hence I needed to build a good credit, hence of the fact why I even tried to pay it off earlier, but clearly they are a institute that wants to milk you for every cent borrowed with all the interest given in day 1. Worst part is I don't recieve proper statements from them, plus I don't even have a full contract with them to explain all the terms and conditions. I also went directly to Discount decor today and paid for my new goods in cash (R 8500 to be exact). I had a pre approval already from Challenor for my next purchase of another R 15000 plus, but l will not complete the enquiry after what happened this morning. Sorry to say you have lost a good customer and I trully hope other people will not consider using you in future. I'm trully disappointed in your firm.
134 replies
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