Damaged materials and missing items from their online store

Gutted at the shocking experience i never expected from this company's online store. Before you say why didn't you approach them directly first, I did and the outcome was far from satifactory.

i used to buy all the time from this company, and have even bought online from them. This time around was nothing short of a nightmare.

I received a piece of fabric that is water damaged and can't be used. Another piece had the an ugly join down the middle of it making it useless for what i intended to make with it. Two other pieces of fabric i order was also not in the bundle. I immediately contacted them (same day) photos were sent so they could see. The outcome wasn't an apology but rather what was almost like a dismissal an offer of a measely 5% off my next purchase. Hello - what good is that? you want me to buy from you again and trust you???????

There was no refund for materials that were out of stock. no replacement for damaged materials. They could have collected the material and replaced it. They should have refunded materials that were paid for and not received.

I would like to warn other people NOT TO BUY from their online store - you simply just won't know what quality you will be getting or if you will even recieve the material you ordered. I personally will be finding another material shop to buy from. A shop that actually cares about their customers. A shop where my order is important.