Wrong colour fabric sent, no refund and no exchange

I spoke to an employee on Whatsapp before ordering to confirm stock availability. I was told to order online. I ordered online - 84m of fabric and it was confirmed. I was then phoned almost a week later and told they have 26m here and 12m there and 36m and however many somewhere else. I explained to the lady on the phone that I need a full roll of 50m and another piece of 34m. And that I need it asap, as it is for a wedding. To accommodate them, so that they still get the sale and I get the fabric, I told her if they can cut it into 8m pieces, as I need 8m per tablecloth and the rest will be cut into napkins. All good.

My order arrived Tuesday last week. Grey fabric instead of brown. Bear in mind, I ordered from a photo on their website. I phoned on Wednesday, the employee said she will send me an email. Still waiting for that email. I then spoke to another employee, Zelda, who was really helpful and tried to assist me. I received a phone call by a male person- I do not know if this is the owner or a manager, who then told me they can't take the fabric back, as it has been cut. I explained to him it would not have been a problem, HAD IT BEEN THE RIGHT COLOUR.

I received an email later that stated the following: Kindly note that we have taken the matter to the head of online As the fabric was cut in to 8m lengths we will unfortunately not be able to exchange the fabric We apologize for the inconvenience Thank you

What an absolute joke. I had to phone a bride on Thursday and tell her not the right colour of fabric arrived and we had to scramble around and make other plans. And now I am sitting with 84m of fabric, cut into 8m pieces and 1 piece of 12m.

Thanks for nothing Chamdor, your pricing might be good, but your customer service and delivery is up to nothing.