Unacceptable business ethic

I ordered an item on the 2nd of June and still have not received it I called on Monday spoke to a lady who said she will check and call me back before COB, no call. I called again today spoke to the lady said she will check and promised to call me back before COB once again no call!

My order number is #82646 When you see this please refund me cause when I call in the lady will tell me "she will see if she can refund me and call me back" like she's been promising

This is unacceptable customer service !!