Uncharmed by CSA

Packaging is nice. Customer service on sales is quick. Customer service on returns and exchanges on whatsapp: nonexistent. Incorrect address on their FAQ page - bounces back. Whatsapps remain unanswered and calls to the whatsapp number does not work. Company happy to sell, but dead silent when there is dissatisfaction with a product. Used to think they were great, now I feel they might be a bit shady...not sure.