ZW
Zan W
Active since Sep 2018
8
Reviews
0
Industries
Reviews
8 reviews28 months ago
Uncharmed by CSA
Packaging is nice. Customer service on sales is quick. Customer service on returns and exchanges on whatsapp: nonexistent. Incorrect address on their FAQ page - bounces back. Whatsapps remain unanswered and calls to the whatsapp number does not work. Company happy to sell, but dead silent when there is dissatisfaction with a product. Used to think they were great, now I feel they might be a bit shady...not sure.
0 replies
28 months ago
Uncharmed by Charm SA based in Durbanville.
Happy to sell, non-existent comms when there are issues with the product. Thought they were good, but now I feel they might be a bit shady. Return: no whatsapp feedback. E-mail: no feedback. Charm SA: underwhelmed at after-sales.
0 replies
69 months ago
Staff disregard shopper safety and good client service.
I had a bad experience at Pick a Pay Randridge Mall this afternoon. Firstly, no sanitation was in place on arriving at the entrance. A spray bottle was there on top of a bucket of wipes. Go and have a look at the COVID-19 sanitation setup at Pick n Pay, and indeed every store at Ferndale on Republic: those stores take COVID-19 seriously. When I asked the security lady why no-one was checking sanitation and spraying hands and trolleys at the door, she said that that is not done at Randridge. Secondly, I was approched by a man with items in his trolley, asking me to pay for some of it for him and his son. I took this seriously as some COVID-19 suffering and paid for his rice and washing powder, which I left at security on the way out, as the man was not waiting where he said he would be. From the Security guard's reaction, I take it that it this was a scam from a man known to her, because she could describe him, so the store knows about this guy. Thirdly, when I went to the till I requested that the rice and soap be packed in separate bags as it was for someone else, and I proceeded to load my purchases at the till. The lady behind the till heard me, but she and another lady and a packer were busy checking prices on someone else's items, speaking between themselves while my stuff was being rung up. I then saw that the rice was packed with my other purchases and the soap was in a bag. Why is scanning prices and sorting out whatever amongst the staff more important than paying attention to the customer in front of you whose items you are ringing up? Pick n Pay Randridge Mall, I think your service is appalling and your apparent disregard for COVID-19 sanitation and the scamming of shoppers is really shocking.
53 replies
69 months ago
Plenty of staff, but very little client service
Hi. Your service at Ferndale on Republic is very bad. I got there this afternoon at 15:45 and there was one gentleman client being helped. I was the first in line after him. There was one lady helping the gentleman and one staff member with his counter closed doing admin. Then there were two that I could see standing in the stockroom discussing something. My ticket said I had an 8 minute wait according to my ticket. You have 4 people at work, and only one is serving clients? I got rather irritated and left without a word, went straight to Dischem and was at the till to pay within 3 minutes. Clicks: I think your level of service is apalling.
0 replies
70 months ago
Don't buy jewellery through Takealot: I feel scammed and embarrassed that I fell for their Obviously misleading product description.
I have to pick a star, but I want to rate this a "zero". So over R379.00 for a non-Sterling silver pair of earrings which originally sold at R549.00??!! Takealot Description is (verbatim ): "925 Sterling Silver Butterfly Star Flower CZ Zircon Stud Earrings ***y". That literally means that ONLY the butterfly to fasten the earring with, is made of Sterling Silver. That is a slimy, scammy and a totally misleading description. An accuratedescription would be: Star Flower CZ Zircon Stud earrings made of jeweller's brass/ whatever metal with a 925 Sterling Silver butterfly fastening. I expected better from Takealot. And I cannot return it, even though I was provided with an unpaired set. So, I have two made-in-China anybody's- guess-of -which- metal earrings which can only be worn in one ear, because it clips onto the upper earlobe as well.So I cannot even wear this overpriced cheap trash in both ears. Be warned: stay away from buying jewellery on Takealot, it is the worst jewellery purchase I have ever made and I feel utterly Scammed. I also feel like an idiot for making the purchase in the first place. Shame on you Takealot, that is a really Scummy way to sell cheap stuff at ridiculous prices.
0 replies
84 months ago
Tevo's Purple-to-Blue Gloop a Bloop!
Tevo's Gloop: bought at Pick 'n Pay Randridge Mall: the 'Chameleon Putty' heat-activated from purple to blue - supposed to turn blue when it gets warm? It does not: it stays purple. On top of that it is very difficult to 'play' with: it is not malleable - unless maybe you are Superman...unfortunately, he was not in the tin with my Gloop! Bought the heat-activated purple-to-pink one a month ago and that one is fine-- easy to play with- quite fun, actually! Wrote Tevo an e-mail...4 days later and they still have not responded. Do they know what customer service is, or are they only interested in Sales?!
0 replies
84 months ago
Vumahell: for clients and service providers alike...
Vumatel phones me to provide times they can come and install fibre. I pick one and get a video confirmation etc. But: they do not pitch at the scheduled time. When you phone, you get told that you may only phone after they are 30 mins late, then they will check where the "Technician" is. When you do phone 30 mins later, you get told to get off the phone as the "Technician" is trying to phone you. Once again, you follow the instruction, foolishly thinking they are trying to assist you. Reality is: no-one is trying to phone you, the call centre agents just want you to go away so they can get back to whatever it is that Vumatel actually does...By Call 6, after requesting names of "managers", the truth comes out: Vumatell HAS NO IDEA WHO THE TECHNICIAN IS THAT THEY SCHEDULED THE INSTALLATION WITH - and the bright sparks who can find out, are not inclined to answer their phone...Whatever you do...DO NOT take time off work for this highly incompetent company, because they WILL make you wait. After throwing my toys on 6 different phonecalls, I finally get a call back from call nr 6's agent. (Thanks - you kept your word and got back to me - I appreciate it.) They arranged another technician, his crew was onsite when she phoned to say he will be here.Finally - a Vumatell staff member who cares about clients - please tell your boss I said that you are a STAR!!. The new Technicians are subcontractors. And now, after waiting for 2 hours...the fill-in contractor does not have a long-enough cable - which is not his fault, as he was on another job, but: he makes a plan. So Vumatel not only messes around its customers but its subcontractors as well! Well done Vumatel: hell of a way to do business! (I spent my two hours waiting checking out Vumatel on Hellopeter...and I suppose I'm lucky that anyone pitched at all...just a pity I had to throw my toys to get service!)
56 replies
92 months ago
So...why isn't the transition smoother?
So, I do not log into the site regularly. Surprise surprise when I logged in today, the site just kept on kicking me out. (I am a paying member, btw.) Phone the call center: they have s****ped the old website and deactivated all accounts and passwords, I have to re-register. So I re-register- according to the specs provided by the call centre. Supposedly I would get an e-mail taking me through the steps. Surprise! No E-mail. Call the call centre again: oh, it is a glitch, they'll send me steps on how to re-re-register. Steps which I (again) follow. (Again: I follow it to the letter - I'm not a complete idiot). Still no confirmation e-mail. GENIUS! Well done, Fedhealth! Whose Bright Idea was it to s**** an old site along with members' registration info? Now I am a paying member of a medical scheme who cannot access my OWN account, bec the new system is not delivering promised e-mail confirmations. Shall I call the call centre a THIRD time to re-re-re-register? Let's see how long it takes them to actually respond to a hellopeter.com complaint...
105 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
4 (50%)
1 Star
3 (37.5%)