Chartall Business College
4.1|39 reviews
Responds in 7 hours 54 min
KM
Kitso M
1 reviews | Active since Member
03 Jul 2025, 09:41
Think Twice Before Enrolling with This College
I initially signed up on an installment plan and paid a deposit, which was fine, and I was ready to begin. I was contacted for onboarding, and at first, I actually enjoyed the process—I even started going through the course I had enrolled in. I was told during onboarding that a facilitator would be in touch, but I waited for weeks and no one ever contacted me.
I had only been with the company for about a month when problems started becoming clear—and it turned out to be one horrible month.
As my next installment approached, I received no reminders or communication—no payment link, no notice, nothing. I had to call in myself. I spoke with someone named Ayanda, who was unhelpful and kept interrupting me while I was trying to explain. I found the interaction frustrating and unprofessional, and that’s when I decided I couldn’t continue.
When I emailed to cancel, the response felt dismissive. Even Ayanda’s so-called manager—who didn’t share their name—just said, “You confirmed this is a cancellation call,” with no interest in understanding or addressing my concerns. It was clear they didn’t really care whether I canceled or not.
The service is extremely poor, and it feels like the company is more focused on collecting money than actually supporting students. To make matters worse, they don’t offer refunds—even for the deposit—despite failing to deliver on basic parts of the service. Just feels like a ****
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Replies (112)Chartall Business College's replyOfficial
03 Jul 2025, 11:10 Good day Kitso, Thank you for bringing this to our attention. We’re truly sorry to hear that your experience did not meet your expectations. At Chartall Business College, we pride ourselves on offering learner-centred support and deeply regret that we may have fallen short in your case. Please be assured that we are actively following up on your concerns and will provide you with feedback as soon as possible. Our goal is to address and rectify any shortcomings on our part and ensure a more positive experience moving forward. Thank you for your patience and the opportunity to improve. Warm regards,
Estelle
Sales and Marketing Manager
Chartall Business College
Estelle
Sales and Marketing Manager
Chartall Business College
Best regards,
Chartall Business College's reply03 Jul 2025, 11:10
Official
Good day Kitso, Thank you for bringing this to our attention. We’re truly sorry to hear that your experience did not meet your expectations. At Chartall Business College, we pride ourselves on offering learner-centred support and deeply regret that we may have fallen short in your case. Please be assured that we are actively following up on your concerns and will provide you with feedback as soon as possible. Our goal is to address and rectify any shortcomings on our part and ensure a more positive experience moving forward. Thank you for your patience and the opportunity to improve. Warm regards,
Estelle
Sales and Marketing Manager
Chartall Business College
Estelle
Sales and Marketing Manager
Chartall Business College
Best regards,
Chartall Business College's replyOfficial
07 Jul 2025, 12:37 Good day Kitso, As mentioned in my initial response to your complaint on Hello Peter, I have thoroughly investigated the matter and would like to provide the following feedback. To begin the process, I attempted to contact you telephonically on several occasions and also sent you an email requesting a suitable time to discuss your concerns. Unfortunately, I did not receive a response. We are genuinely sorry that your experience did not meet your expectations. Please know that we value your feedback and are constantly striving to improve the learning experience for all our students. As indicated in your complaint, you have chosen to discontinue your studies. This is unfortunate, as our records show that you had already accessed a significant portion of the learning material and successfully completed all formative assessments. You had also engaged with some of the tutoring content, which shows your commitment up to this point. Nonetheless, we respect your decision. Accordingly, we have cancelled the recurring invoices for the remaining balance of your course, and your access to the Learning Management System (LMS) will now be suspended. Should you reconsider and wish to continue your studies in the future, please feel free to reach out to me directly. I would be more than happy to assist you in resuming your learning journey. Kind regards,
Estelle van der Westhuizen
Sales & Marketing Manager
Chartall Business College
Estelle van der Westhuizen
Sales & Marketing Manager
Chartall Business College
Best regards,
Chartall Business College's reply07 Jul 2025, 12:37
Official
Good day Kitso, As mentioned in my initial response to your complaint on Hello Peter, I have thoroughly investigated the matter and would like to provide the following feedback. To begin the process, I attempted to contact you telephonically on several occasions and also sent you an email requesting a suitable time to discuss your concerns. Unfortunately, I did not receive a response. We are genuinely sorry that your experience did not meet your expectations. Please know that we value your feedback and are constantly striving to improve the learning experience for all our students. As indicated in your complaint, you have chosen to discontinue your studies. This is unfortunate, as our records show that you had already accessed a significant portion of the learning material and successfully completed all formative assessments. You had also engaged with some of the tutoring content, which shows your commitment up to this point. Nonetheless, we respect your decision. Accordingly, we have cancelled the recurring invoices for the remaining balance of your course, and your access to the Learning Management System (LMS) will now be suspended. Should you reconsider and wish to continue your studies in the future, please feel free to reach out to me directly. I would be more than happy to assist you in resuming your learning journey. Kind regards,
Estelle van der Westhuizen
Sales & Marketing Manager
Chartall Business College
Estelle van der Westhuizen
Sales & Marketing Manager
Chartall Business College
Best regards,