Not Doing me a Favour

Many of us professionals have properties in provinces where we are not staying in. This makes an agent necessary. But the services we receive are often not satisfactory. I have been with Chas Everitt for over 3 years now. But I am not happy with Chas Everitt communication and payment turnaround times. What makes it worse is that when I raise issues related to finances I get ignored, sometimes a delayed response from the finance lady. It’s almost as if they select which of my emails to respond to or which to treat as urgent. And when I discuss, money, which is the very reason we have a relationship in the first place, they don’t take it as urgent. Whereas the property , to me is a business. Theres been three incidences: The first one was I noticed the rental always delays when it’s a public holiday. I got the most unpleasant response when I enquired about this, as the agents told me they have a lot on their plate, and they only do payments on a particular day. Basically there is nothing they can do about it. This was despite me raising valid points about the inconvenience that is caused on my side when this happens. next the very same tenant moved out before the end of the term. Now there are many players that come in from the agent side. There’s the lady who looks for tenants, someone else who deals with the lease, someone you talk to about payments and the finance person whose responsible for making payments into your account once the tenants have paid. With all these people, the ball was dropped the unit was left vacant for two months. Then in classic Chas Everit style I was left in the dark about the process, only getting responses and explanations after literally begging for them. Which finally led to me loosing not only rental income for two months but Chas Everrit paid themselves 60% of whatever was left after calculations. When I queried this and was referred to a clause that doesn’t justify because this occurrence was not my fault. I then reached out to other agents because I am sick of being treated like people are doing me a favour. Chas seemed to continue with business as usual not minding my complaints nor my misery. For some reason they (Chas) they managed to secure a tenant, before the other agents. But this time I decided to go the procurement route. now that we are here, I have signed all their forms in order to avoid further loss from my side, yet Chas being have been slow, evasive dismissive and have delayed the payment again. The tenant had already paid everything to them before the 12th November and then moved in on Friday 14th . However, they still haven’t made the payment in my account. When I enquired with the leasing lady she casually told me the issue is the differences in our banks. But I am an existing client and they have had the payment for over a week. My question is why Chas Everitt are so lazy when it comes to paying their clients when they clearly want our business? That is unacceptable. Finally, I am only still dealing with them because of the existence of a tenant and not because I am happy with the services because that is not the case.