NB
Njabulo B
Active since Jun 2010
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
NO Customer Care
So sad to know that post Covid-19 this is one of the few airlines that we have left in South Africa. Because although their prices can be affordable, their customer care and care for clients is simply non-existent. I reported a very serious complaint, relating to a minor, to their so called customer care. This was on the 5th December a day after the incident. Ever since then I have been on back and forth Whatsapp chats with their AI Assistance with no real results and not a single response from FlySafair. Not even a reference number. What do you call that?
0 replies
5 months ago
Do they really exist?
I’m left wondering why this organisation played with my emotions when they said they invited me to lay my issue as if they would assist, when they never intended to do so. Upon guidance from the website and their enquiries section, I laid a dispute which was accepted and acknowledged by 14 January 2025. I received a case number and was assigned a case manager, Thokozani Zondo who communicated with me around 18 February 2025 giving details of the process to follow etc. That was the first and last time I ever heard from him! I have sent countless emails to the general disputes and enquires emails, each time cc’ing the very Thokozani. Not a single response. FROM ANYONE. At some point I called and discovered that the NCR is pretty much in operation and that the guy still works there. Unfortunately, I couldn’t speak to him as they had me holding until they cut the call. When I called back they took my number and said he would call me back. That was over two weeks ago!?. Still waiting. What’s more laughable is that even if you search the net on how to raise concerns about treatment you are getting from NCR you are directed to the very same email address that is no longer responding to emails. Then from time to time the numbers 011 554 2819 and 0860 627 627 that are on their email signatures, don’t work. You just get a messege that your call cannot go through at the moment. Hhaibo, South Africa? What is going on?
0 replies
5 months ago
Not Doing me a Favour
Many of us professionals have properties in provinces where we are not staying in. This makes an agent necessary. But the services we receive are often not satisfactory. I have been with Chas Everitt for over 3 years now. But I am not happy with Chas Everitt communication and payment turnaround times. What makes it worse is that when I raise issues related to finances I get ignored, sometimes a delayed response from the finance lady. It’s almost as if they select which of my emails to respond to or which to treat as urgent. And when I discuss, money, which is the very reason we have a relationship in the first place, they don’t take it as urgent. Whereas the property , to me is a business. Theres been three incidences: The first one was I noticed the rental always delays when it’s a public holiday. I got the most unpleasant response when I enquired about this, as the agents told me they have a lot on their plate, and they only do payments on a particular day. Basically there is nothing they can do about it. This was despite me raising valid points about the inconvenience that is caused on my side when this happens. next the very same tenant moved out before the end of the term. Now there are many players that come in from the agent side. There’s the lady who looks for tenants, someone else who deals with the lease, someone you talk to about payments and the finance person whose responsible for making payments into your account once the tenants have paid. With all these people, the ball was dropped the unit was left vacant for two months. Then in classic Chas Everit style I was left in the dark about the process, only getting responses and explanations after literally begging for them. Which finally led to me loosing not only rental income for two months but Chas Everrit paid themselves 60% of whatever was left after calculations. When I queried this and was referred to a clause that doesn’t justify because this occurrence was not my fault. I then reached out to other agents because I am sick of being treated like people are doing me a favour. Chas seemed to continue with business as usual not minding my complaints nor my misery. For some reason they (Chas) they managed to secure a tenant, before the other agents. But this time I decided to go the procurement route. now that we are here, I have signed all their forms in order to avoid further loss from my side, yet Chas being have been slow, evasive dismissive and have delayed the payment again. The tenant had already paid everything to them before the 12th November and then moved in on Friday 14th . However, they still haven’t made the payment in my account. When I enquired with the leasing lady she casually told me the issue is the differences in our banks. But I am an existing client and they have had the payment for over a week. My question is why Chas Everitt are so lazy when it comes to paying their clients when they clearly want our business? That is unacceptable. Finally, I am only still dealing with them because of the existence of a tenant and not because I am happy with the services because that is not the case.
53 replies
5 months ago
Not Doing me a Favour
Many of us professionals have properties in provinces where we are not staying in. This makes an agent necessary. But the services we receive are often not satisfactory. I have been with Chas Everitt for over 3 years now. But I am not happy with Chas Everitt communication and payment turnaround times. What makes it worse is that when I raise issues related to finances I get ignored, sometimes a delayed response from the finance lady. It’s almost as if they select which of my emails to respond to or which to treat as urgent. And when I discuss, money, which is the very reason we have a relationship in the first place, they don’t take it as urgent. Whereas the property , to me is a business. Theres been three incidences: The first one was I noticed the rental always delays when it’s a public holiday. I got the most unpleasant response when I enquired about this, as the agents told me they have a lot on their plate, and they only do payments on a particular day. Basically there is nothing they can do about it. This was despite me raising valid points about the inconvenience that is caused on my side when this happens. next the very same tenant moved out before the end of the term. Now there are many players that come in from the agent side. There’s the lady who looks for tenants, someone else who deals with the lease, someone you talk to about payments and the finance person whose responsible for making payments into your account once the tenants have paid. With all these people, the ball was dropped the unit was left vacant for two months. Then in classic Chas Everit style I was left in the dark about the process, only getting responses and explanations after literally begging for them. Which finally led to me loosing not only rental income for two months but Chas Everrit paid themselves 60% of whatever was left after calculations. When I queried this and was referred to a clause that doesn’t justify because this occurrence was not my fault. I then reached out to other agents because I am sick of being treated like people are doing me a favour. Chas seemed to continue with business as usual not minding my complaints nor my misery. For some reason they (Chas) they managed to secure a tenant, before the other agents. But this time I decided to go the procurement route. now that we are here, I have signed all their forms in order to avoid further loss from my side, yet Chas being have been slow, evasive dismissive and have delayed the payment again. The tenant had already paid everything to them before the 12th November and then moved in on Friday 14th . However, they still haven’t made the payment in my account. When I enquired with the leasing lady she casually told me the issue is the differences in our banks. But I am an existing client and they have had the payment for over a week. My question is why Chas Everitt are so lazy when it comes to paying their clients when they clearly want our business? That is unacceptable. Finally, I am only still dealing with them because of the existence of a tenant and not because I am happy with the services because that is not the case.
0 replies
6 months ago
Bus Roof Top Flies off during trip
Dear Translux I'm writing to inform you how me and my family are so disturbed by the fact that your coach travelling from JHB to DBN this Saturday 4 October, had a portion of the roof come off!! My 8 yr old son and his nanny were sitting behind the seat where this happened and it's said to have taken place when they left Montrose (in the afternoon). The bus left JHB at 09:30 and was meant to arrive in DBN at 17H00. I'm of the understanding that although the driver did promise that this would be fixed, the trip reached DBN like that!. My son is prone to allergies and gets the flu easily so you can imagine how extremely frustrated I was as his mom, knowing that there was nothing I could do to help since I was left back in JHB. I would like to know why you allowed this to happen and what you plan to do in this instance because traveling in a bus with a hole where you can see the sky was not what I had in mind when I sent my boy away. I feel it's a huge inconvenience. Translux service and quality has become so poor! I used to be a regular traveller back in 2002 when I was a student in Grahamstown. Never in my wildest dreams did I dream that my own son would have such a horrible experience. At comouticket, this trip was booked through your services. It has been hard to reach Translux as their contact details (translux@apx.co.za) don't work. Please step in.
0 replies
7 months ago
Unneccesary delays
They have done it again! I don't know how they do it that departments don't speak to each other and our affairs just fall between the cracks. I mean one would think they all attend the same training on how to handle basic documents. Why don't the agents just give you full information at once! Then you just complete your transaction and business there and then? I am very annoyed at this back and forth they are proposing especially for the inconvenience and time lapse. We don't have time these days, why would anyone want to drag processes by misinforming client. It just doesn't make sense.
159 replies
9 months ago
Easily one of my favourite stores and shopping experience at the moment!!
Pik n Pay is such a lovely store. Theres so much to love about them. Their products, variety, accessibility and lately the Pik n Pay ASAP App. I was never even a person who likes shopping for groecries online but the App always has such great speacials, its easy to navigate, they are reliable, their food is fresh and when there are glitches these can easily be solved/communicated on the app. Their email service sending notifications, invoices etc and following up on queries is just tops. The cherry on top for me is being able to order for my family who are in Durban and I am in Gauteng. Same benefits just different province, all this I can manage on my phone. I'm really enjoying the convenience that comes with the App. On top of this, there are these two great branches in Alberton who have these crazy all month specials. I always love shopping physically in these. So much savings. And I recently noticed that I now get back some vouchers loaded on my smart shopper card. Please, what could be better than this?! Thank you Pik n Pay and the Pik n Pay ASAP App.
1 reply
10 months ago
Not so user friendly online service
This review is about Makro online. Its not a good service at all. Unlike other online apps, there's no function on the app to contact support, and you cant track on the app where your parcel is. Twice I have ordered and not actually gotten what I was expecting. The first time the order was missing items only to find that afterwards they sent me a message that the item was out of stock. This was not indicated on the app?! Then second time, I ordered an item that I needed quicker; upon realising that it wouldn't arrive on time, I cancelled and asked for a refund. Although they have sent me confirmation emails confirming that my refund will be processed, this hasnt happened. Its been 18 days.
489 replies
13 months ago
Owners are Outcasts
I have stayed in complexes from as early as 2008 and own two units of my own. However, I have never dealt with a body corporate that is as unhelpful and inconsiderate like Promto Property and Management Services. We are told that as owners we are part of the Body Corporate and have a say in the running of complexes, but this means nothing to Promto. Their behavior gives off a vibe that they are either related or are friends in business or sorts. As an owner of a unit under them you feel like an outsider. Yet their levies are so expensive. We stay in building that is over 30 years old. Nice spacious units with a flat roof. We are a group of just 8 units. And like any building that’s not so new, one would be expect that there are few maintenance issues. What becomes problematic is the response and behaviour of the body corporate when you raise issues. Firstly, they are quick to send their trusted maintenance. I think they see the maintenance guy (who appears to be working alone and not with other contractors or experts) as a jack of all trades of sorts. So, for anything and everything you complain about they will send this guy. I have not seen them consult any other expert or advisor for the issues I have experienced. Next they will rush to sort out the issue without proper investigation nor even informing you of the findings. Sometimes you will just hear them say it’s done. Communication is horrible, you have to beg them for information, even if it’s your own house, especially if it’s stuff that involves the roof. They will just climb up and you will be informed by noises. If you ask for clarity or feedback, like I normally do, you will get treated like a ********. They pretend like they can’t understand your questions or concerns then after contemplating they send a calculated inaccurate response. They avoid giving you any details at all costs. They will duck and dive and even send screenshots. But never a full report. I’m guessing this is part of the plan not to have the real details (issues)on paper trail. They are also quick to pass the buck and say an issue is for the owner. Issues which aren’t even stipulated in the code of conduct. But because they know they will back each other up, they will pursue this route anyway. They also know how to play victims and hide information even for bodies like the ombudsman. They have done this with CSOS. You might be wondering what issues I am talking about • The roof has many leaks, you complain about one they quickly patch that side, another leak comes up and so the nasty cycle goes on. It’s worse during rainy season. • The balconies (to the bedrooms upstairs) have cracks that cause horrible leaks to the ceiling (ground floor). They have convinced themselves that this is the owners’ responsibilities, yet they continue to tamper with parts of the balcony, like the inner walls. How is that possible? • Last year they were s****ing the outside walls of the complex. I have never been aware of the reason. Then they painted the walls to close off those areas. A tacky job. Now the building is in two colours yet they are convinced that they are doing this to improve the look of the complex. How?!! • I recently brought it to their attention various bumps on the inner walls. They quickly dismissed the issue as I expected. But I insisted they investigate further and alas we found there are particles in the bricks that cause these bumps and that this is a complex wide issue. Their conclusion is that I should fix this on my own. I’m a little confused. Do they expect us to just sit and allow problems to worsen because the mighty Promto Body Corporate will always find a way to escape their responsibilities? Why are we even paying levies if simple maintenance cannot be carried through appropriately? What are they doing with the money?
0 replies
14 months ago
Simply ineffecient
How hard can it be for the system to regenerate a proof of payment? I have sent numerous emails to the ABSA simply requesting a very urgent proof of payment. Which by the way I am not sure why it wont reflect on my history on internet banking system. Its not even that old. I mean how does it work that one cannot retrieve POP on their own banking app? They cannot even justify this ludicrous. Instead they keep making me wait through useless automated replies. This is after sending me ping pong; on the one hand, telling me to send email to request this, then when you send the email they actually try to force you to go to a branch! And this is not the first time they do this. The other time they had messed up my ID number on the system so I couldn't complete facial recognition on the app. Guess what, their only solution was come to a branch? I mean really, in this day and age of AI. So here I am sitting with an issue I reported on 23 Dec 2024. ABSA is failing to give me my proof of payment for a very crucial payment I made. Worse they recently told me they have a system glitch and that's the reason for the delay. That was on the 14th January 2025. Say what? A whole bank? So what am I to do in the meantime. Yho hhay ABSA. Please do better. And upgrade your internet banking. Its not user-friendly and not efficient.
53 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (38.46153846153846%)
1 Star
15 (57.69230769230769%)