PP
Promto Property and Management Services
Unclaimed Business
PP
Promto Property and Management Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Real Estate
#5NPS Score
-100Unlikely
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
Njabulo B
1 reviews | Active since Jan 2020
12 Mar 2025, 15:16
Owners are Outcasts
I have stayed in complexes from as early as 2008 and own two units of my own. However, I have never dealt with a body corporate that is as unhelpful and inconsiderate like Promto Property and Management Services. We are told that as owners we are part of the Body Corporate and have a say in the running of complexes, but this means nothing to Promto. Their behavior gives off a vibe that they are either related or are friends in business or sorts. As an owner of a unit under them you feel like an outsider. Yet their levies are so expensive. We stay in building that is over 30 years old. Nice spacious units with a flat roof. We are a group of just 8 units. And like any building that’s not so new, one would be expect that there are few maintenance issues. What becomes problematic is the response and behaviour of the body corporate when you raise issues. Firstly, they are quick to send their trusted maintenance. I think they see the maintenance guy (who appears to be working alone and not with other contractors or experts) as a jack of all trades of sorts. So, for anything and everything you complain about they will send this guy. I have not seen them consult any other expert or advisor for the issues I have experienced. Next they will rush to sort out the issue without proper investigation nor even informing you of the findings. Sometimes you will just hear them say it’s done. Communication is horrible, you have to beg them for information, even if it’s your own house, especially if it’s stuff that involves the roof. They will just climb up and you will be informed by noises. If you ask for clarity or feedback, like I normally do, you will get treated like a ********. They pretend like they can’t understand your questions or concerns then after contemplating they send a calculated inaccurate response. They avoid giving you any details at all costs. They will duck and dive and even send screenshots. But never a full report. I’m guessing this is part of the plan not to have the real details (issues)on paper trail. They are also quick to pass the buck and say an issue is for the owner. Issues which aren’t even stipulated in the code of conduct. But because they know they will back each other up, they will pursue this route anyway. They also know how to play victims and hide information even for bodies like the ombudsman. They have done this with CSOS. You might be wondering what issues I am talking about • The roof has many leaks, you complain about one they quickly patch that side, another leak comes up and so the nasty cycle goes on. It’s worse during rainy season. • The balconies (to the bedrooms upstairs) have cracks that cause horrible leaks to the ceiling (ground floor). They have convinced themselves that this is the owners’ responsibilities, yet they continue to tamper with parts of the balcony, like the inner walls. How is that possible? • Last year they were s****ing the outside walls of the complex. I have never been aware of the reason. Then they painted the walls to close off those areas. A tacky job. Now the building is in two colours yet they are convinced that they are doing this to improve the look of the complex. How?!! • I recently brought it to their attention various bumps on the inner walls. They quickly dismissed the issue as I expected. But I insisted they investigate further and alas we found there are particles in the bricks that cause these bumps and that this is a complex wide issue. Their conclusion is that I should fix this on my own. I’m a little confused. Do they expect us to just sit and allow problems to worsen because the mighty Promto Body Corporate will always find a way to escape their responsibilities? Why are we even paying levies if simple maintenance cannot be carried through appropriately? What are they doing with the money?
Helpful (0)
|Replies (0)NB
Njabulo B
1 reviews | Active since Jan 2020
12 Mar 2025, 15:16
Owners are Outcasts
I have stayed in complexes from as early as 2008 and own two units of my own. However, I have never dealt with a body corporate that is as unhelpful and inconsiderate like Promto Property and Management Services. We are told that as owners we are part of the Body Corporate and have a say in the running of complexes, but this means nothing to Promto. Their behavior gives off a vibe that they are either related or are friends in business or sorts. As an owner of a unit under them you feel like an outsider. Yet their levies are so expensive. We stay in building that is over 30 years old. Nice spacious units with a flat roof. We are a group of just 8 units. And like any building that’s not so new, one would be expect that there are few maintenance issues. What becomes problematic is the response and behaviour of the body corporate when you raise issues. Firstly, they are quick to send their trusted maintenance. I think they see the maintenance guy (who appears to be working alone and not with other contractors or experts) as a jack of all trades of sorts. So, for anything and everything you complain about they will send this guy. I have not seen them consult any other expert or advisor for the issues I have experienced. Next they will rush to sort out the issue without proper investigation nor even informing you of the findings. Sometimes you will just hear them say it’s done. Communication is horrible, you have to beg them for information, even if it’s your own house, especially if it’s stuff that involves the roof. They will just climb up and you will be informed by noises. If you ask for clarity or feedback, like I normally do, you will get treated like a ********. They pretend like they can’t understand your questions or concerns then after contemplating they send a calculated inaccurate response. They avoid giving you any details at all costs. They will duck and dive and even send screenshots. But never a full report. I’m guessing this is part of the plan not to have the real details (issues)on paper trail. They are also quick to pass the buck and say an issue is for the owner. Issues which aren’t even stipulated in the code of conduct. But because they know they will back each other up, they will pursue this route anyway. They also know how to play victims and hide information even for bodies like the ombudsman. They have done this with CSOS. You might be wondering what issues I am talking about • The roof has many leaks, you complain about one they quickly patch that side, another leak comes up and so the nasty cycle goes on. It’s worse during rainy season. • The balconies (to the bedrooms upstairs) have cracks that cause horrible leaks to the ceiling (ground floor). They have convinced themselves that this is the owners’ responsibilities, yet they continue to tamper with parts of the balcony, like the inner walls. How is that possible? • Last year they were s****ing the outside walls of the complex. I have never been aware of the reason. Then they painted the walls to close off those areas. A tacky job. Now the building is in two colours yet they are convinced that they are doing this to improve the look of the complex. How?!! • I recently brought it to their attention various bumps on the inner walls. They quickly dismissed the issue as I expected. But I insisted they investigate further and alas we found there are particles in the bricks that cause these bumps and that this is a complex wide issue. Their conclusion is that I should fix this on my own. I’m a little confused. Do they expect us to just sit and allow problems to worsen because the mighty Promto Body Corporate will always find a way to escape their responsibilities? Why are we even paying levies if simple maintenance cannot be carried through appropriately? What are they doing with the money?
0
Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
14 Dec 2023, 01:30
Fire Promto Property and Management Services and save money
This property management must be taken to the ombudsman - they deliberately omit sending invoices to clients who are behind their bills in order for the account to be charged with interest. The ledgers does not correspond to the invoices and have said that they are not allowed to include legal invoices with your monthly invoice statements, they are so quick to handover accounts to their legal partner firms, what nonsense is that. they don't answer calls when you question the invoices, they never call back to clarify any questions to their clients , they JUST DONT DO ANYTHING.
Helpful (0)
|Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
14 Dec 2023, 01:30
Fire Promto Property and Management Services and save money
This property management must be taken to the ombudsman - they deliberately omit sending invoices to clients who are behind their bills in order for the account to be charged with interest. The ledgers does not correspond to the invoices and have said that they are not allowed to include legal invoices with your monthly invoice statements, they are so quick to handover accounts to their legal partner firms, what nonsense is that. they don't answer calls when you question the invoices, they never call back to clarify any questions to their clients , they JUST DONT DO ANYTHING.
0
Replies (0)BS
Bronwyn S
1 reviews | Active since Jan 2020
28 Sept 2023, 12:00
Don't bother to respond to emails!!
Don't bother to answer your email after a week of begging the to consider an issue with the invoice, but they expect you to still pay on time and will suddenly know your email address when you don't pay.
Helpful (0)
|Replies (0)BS
Bronwyn S
1 reviews | Active since Jan 2020
28 Sept 2023, 12:00
Don't bother to respond to emails!!
Don't bother to answer your email after a week of begging the to consider an issue with the invoice, but they expect you to still pay on time and will suddenly know your email address when you don't pay.
0
Replies (0)JJ
JP
Jareth P
1 reviews | Active since Jan 2020
18 Jun 2020, 16:48
Complete incompetence and appalling service
I am appalled at the the gross, negligence, unprofessional service and incompetence displayed by Promto Property. This is not the first time experiencing problems with them either and we have been more than patient with them, and we feel this is undue and unjust to us. We have had enough of Promto Property and the way they treat their Clients. We are yet to receive feedback in regards to financial matters and questions we have sent on numerous occasions along with proof of payments, even after raising this matter directly with them, they are ignoring us entirely. They even went a step further to unlawfully hand us over, without informing us, answering our questions, are still not replying and not assisting in getting this matter resolved, causing additional legal cost occurring that they claim we need to pay which is unjust. No communication was even sent out stating that we are to be handed over even after the proof of payment was resent, once again being ignored, how are we suppose to resolve anything amicably in this manner without evening knowing why this is happening or without any warning. This is entirely unacceptable and we do not recommend them as managing agents of any estates.
Helpful (0)
|Replies (0)JP
Jareth P
1 reviews | Active since Jan 2020
18 Jun 2020, 16:48
Complete incompetence and appalling service
I am appalled at the the gross, negligence, unprofessional service and incompetence displayed by Promto Property. This is not the first time experiencing problems with them either and we have been more than patient with them, and we feel this is undue and unjust to us. We have had enough of Promto Property and the way they treat their Clients. We are yet to receive feedback in regards to financial matters and questions we have sent on numerous occasions along with proof of payments, even after raising this matter directly with them, they are ignoring us entirely. They even went a step further to unlawfully hand us over, without informing us, answering our questions, are still not replying and not assisting in getting this matter resolved, causing additional legal cost occurring that they claim we need to pay which is unjust. No communication was even sent out stating that we are to be handed over even after the proof of payment was resent, once again being ignored, how are we suppose to resolve anything amicably in this manner without evening knowing why this is happening or without any warning. This is entirely unacceptable and we do not recommend them as managing agents of any estates.
0
Replies (0)