Laptop repair

My laptop was sent to Chata tech by my insurance company (Discovery), although I live in Nelspruit, it was sent to them in Gauteng to be fixed...? Only my sceen needed to be replaced, but every corner and panel of my laptop came back to me with scratches, dents and my grips on the back/bottom of the laptop didn't fit in place anymore. It looked as if they tried to open the back with a *****driver or some kind of took strong enough to bend my ports and sharp enough to scratch the frame. Even the new screen had a gap between the screen and frame when I first opened my laptop.