Bad service and no feedback. They ***** your money

U canceled my LTE router on the 24th of October. The ladie that helped me said I will get a refund the following Monday. It is the 6th of December and I still did not receive any refund. When I phone them to find out how far they give me attitude and say they will call back just to never call. Vodacom Chatz ***** your momey and give you absolutely no service. THEY ARE THE WORST. Do not use them.