MO
Marizelle O
Active since Dec 2025
3
Reviews
0
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Reviews
3 reviews4 months ago
Worst service and bad attitude
I am extremely disappointed with the poor service and arrogant attitude I have repeatedly experienced at Vodacom Harvest Place. Every interaction has left me feeling frustrated, unheard, and completely let down. On 15 October 2025, I visited the store to cancel my LTE contract due to having no signal at my home, despite being assured beforehand that I would have coverage. During this visit, Shamilajada Tsesarie informed me that my refund would be processed and paid into my account by 17 October 2025. Not only did this not happen, but I also received no feedback or communication from the store. After waiting far beyond the promised date, I returned to the store on 6 December 2025. I was then informed by Blondie that no action had been taken on my cancellation request for almost a full week after I submitted it. Because of this delay, I was told my refund would now only reflect on 11 December 2025. To make matters worse, on 8 December 2025, I received an email stating that I now need to send a separate email to Vodacom to claim my refund—something I was never informed about during the cancellation process. This means even more delays caused entirely by the store’s lack of communication and inefficiency. On top of the constant runaround, the attitude of the staff I have dealt with has been arrogant, unhelpful, and unacceptable. Instead of assisting or taking responsibility, I am met with dismissiveness and no effort to resolve anything properly. This has been one of the worst customer service experiences I have ever had.
0 replies
4 months ago
Vodacom *****s your money and gives you no service
The worst network provider ever. On the 15th of October 2025 I went to cancel my LTE contract due to not having any signal. That is after they told me I will have signal. On the 15th I was told that they will refund my money by the 17th of October. On the 6th of December I went to Harvest place vodacom due to my money still not refunded. I found out there was a week gone by after I cancelled where nothing was done and due to that the money will only be in my account on the 11th of December. Today I got a call saying that I need to email vodacom to claim a refund and that will take another 14 days. VODACOM *****S YOUR MONEY
162 replies
4 months ago
Bad service and no feedback. They ***** your money
U canceled my LTE router on the 24th of October. The ladie that helped me said I will get a refund the following Monday. It is the 6th of December and I still did not receive any refund. When I phone them to find out how far they give me attitude and say they will call back just to never call. Vodacom Chatz ***** your momey and give you absolutely no service. THEY ARE THE WORST. Do not use them.
0 replies
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1 Star
3 (100%)