Chatz Cellular
Claimed Business
Chatz Cellular
Claimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Chatz Cellular faces significant criticism across multiple store locations. Customers consistently report poor after-sales service, delayed or missing refunds for cancelled contracts, and arrogant or dismissive management. Several reviewers highlight a lack of follow-up communication, with promised callbacks never materialising. Issues around contract documentation, denied upgrades, and unexplained qualification rejections further erode trust. One positive review praises the Zambezi Junction branch for helpful and supportive service, suggesting that experience quality varies significantly between locations.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-72
Recommended: Unlikely
Review Distribution
1.4|11 Reviews
Jun '25 - May '26
5(9.1%)
4(0%)
3(0%)
2(0%)
1(90.9%)
5(9.1%)
4(0%)
3(0%)
2(0%)
1(90.9%)
Frequently Asked Questions About Chatz Cellular
Based on recent customer reviews, Chatz Cellular faces significant criticism across multiple store locations. Customers consistently report poor after-sales service, delayed or missing refunds for cancelled contracts, and arrogant or dismissive management. Several reviewers highlight a lack of follow-up communication, with promised callbacks never materialising. Issues around contract documentation, denied upgrades, and unexplained qualification rejections further erode trust. One positive review praises the Zambezi Junction branch for helpful and supportive service, suggesting that experience quality varies significantly between locations.
Chatz Cellular has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Chatz Cellular across 222 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDB
Daniel B
1 reviews | Active since Jan 2020
9 Mar 2026, 08:28
Customer service and feedback
I went for a new contract on the iPhone 17 pro max and also asked to block a other phone on one of my contacts a have at Vodacom Carletonvile in pick and pay , a called them and they confirmed I need to do a SIM swap but a tested the SIM card in a different phone and it worked so I called back on Saturday morning to told them it's not the SIM card but the phone is the problem, they said they will come back to me on the same day but no feedback was received from them . We found out Vodacom blocked the wrong phone and me wife and child was alone and not network connection. I am a customer at Vodacom for many years and this is the first time and not happy about the service I received from they
Helpful (0)
|Replies (0)DB
Daniel B
1 reviews | Active since Jan 2020
9 Mar 2026, 08:28
Customer service and feedback
I went for a new contract on the iPhone 17 pro max and also asked to block a other phone on one of my contacts a have at Vodacom Carletonvile in pick and pay , a called them and they confirmed I need to do a SIM swap but a tested the SIM card in a different phone and it worked so I called back on Saturday morning to told them it's not the SIM card but the phone is the problem, they said they will come back to me on the same day but no feedback was received from them . We found out Vodacom blocked the wrong phone and me wife and child was alone and not network connection. I am a customer at Vodacom for many years and this is the first time and not happy about the service I received from they
0
Replies (0)MO
Marizelle O
1 reviews | Active since Jan 2020
11 Dec 2025, 07:59
Worst service and bad attitude
I am extremely disappointed with the poor service and arrogant attitude I have repeatedly experienced at Vodacom Harvest Place. Every interaction has left me feeling frustrated, unheard, and completely let down. On 15 October 2025, I visited the store to cancel my LTE contract due to having no signal at my home, despite being assured beforehand that I would have coverage. During this visit, Shamilajada Tsesarie informed me that my refund would be processed and paid into my account by 17 October 2025. Not only did this not happen, but I also received no feedback or communication from the store. After waiting far beyond the promised date, I returned to the store on 6 December 2025. I was then informed by Blondie that no action had been taken on my cancellation request for almost a full week after I submitted it. Because of this delay, I was told my refund would now only reflect on 11 December 2025. To make matters worse, on 8 December 2025, I received an email stating that I now need to send a separate email to Vodacom to claim my refund—something I was never informed about during the cancellation process. This means even more delays caused entirely by the store’s lack of communication and inefficiency. On top of the constant runaround, the attitude of the staff I have dealt with has been arrogant, unhelpful, and unacceptable. Instead of assisting or taking responsibility, I am met with dismissiveness and no effort to resolve anything properly. This has been one of the worst customer service experiences I have ever had.
Helpful (0)
|Replies (0)MO
Marizelle O
1 reviews | Active since Jan 2020
11 Dec 2025, 07:59
Worst service and bad attitude
I am extremely disappointed with the poor service and arrogant attitude I have repeatedly experienced at Vodacom Harvest Place. Every interaction has left me feeling frustrated, unheard, and completely let down. On 15 October 2025, I visited the store to cancel my LTE contract due to having no signal at my home, despite being assured beforehand that I would have coverage. During this visit, Shamilajada Tsesarie informed me that my refund would be processed and paid into my account by 17 October 2025. Not only did this not happen, but I also received no feedback or communication from the store. After waiting far beyond the promised date, I returned to the store on 6 December 2025. I was then informed by Blondie that no action had been taken on my cancellation request for almost a full week after I submitted it. Because of this delay, I was told my refund would now only reflect on 11 December 2025. To make matters worse, on 8 December 2025, I received an email stating that I now need to send a separate email to Vodacom to claim my refund—something I was never informed about during the cancellation process. This means even more delays caused entirely by the store’s lack of communication and inefficiency. On top of the constant runaround, the attitude of the staff I have dealt with has been arrogant, unhelpful, and unacceptable. Instead of assisting or taking responsibility, I am met with dismissiveness and no effort to resolve anything properly. This has been one of the worst customer service experiences I have ever had.
0
Replies (0)RL
Raymond L
1 reviews | Active since Jan 2020
9 Dec 2025, 13:56
Chatz Postmasburg after sale service
No after sales service! Rather a manager sends a message that as soon as you sign a document you've shot yourself in the foot. Makes a suggestion if you're not happy sell the phones and buy something else rather than trying to assist. The most arrogant and unprofessional manager I have ever come across. Please do not waste your hard worked money and time unless you want to be disappointed . Absolutely a discrace. Sends messages through the personnel working at store rather than contacting the client with the issue. Documentation presented highlited to be signed but no explanation what your signing. Document dates not correct voiding the date of when you received product. Date already printed on documents and not filled in by client. Be carefull when trusting these people and supporting your local store you will regret it and be disappointed.
Helpful (0)
|Replies (0)RL
Raymond L
1 reviews | Active since Jan 2020
9 Dec 2025, 13:56
Chatz Postmasburg after sale service
No after sales service! Rather a manager sends a message that as soon as you sign a document you've shot yourself in the foot. Makes a suggestion if you're not happy sell the phones and buy something else rather than trying to assist. The most arrogant and unprofessional manager I have ever come across. Please do not waste your hard worked money and time unless you want to be disappointed . Absolutely a discrace. Sends messages through the personnel working at store rather than contacting the client with the issue. Documentation presented highlited to be signed but no explanation what your signing. Document dates not correct voiding the date of when you received product. Date already printed on documents and not filled in by client. Be carefull when trusting these people and supporting your local store you will regret it and be disappointed.
0
Replies (0)MO
Marizelle O
1 reviews | Active since Jan 2020
6 Dec 2025, 13:17
Bad service and no feedback. They ***** your money
U canceled my LTE router on the 24th of October. The ladie that helped me said I will get a refund the following Monday. It is the 6th of December and I still did not receive any refund. When I phone them to find out how far they give me attitude and say they will call back just to never call. Vodacom Chatz ***** your momey and give you absolutely no service. THEY ARE THE WORST. Do not use them.
Helpful (0)
|Replies (0)MO
Marizelle O
1 reviews | Active since Jan 2020
6 Dec 2025, 13:17
Bad service and no feedback. They ***** your money
U canceled my LTE router on the 24th of October. The ladie that helped me said I will get a refund the following Monday. It is the 6th of December and I still did not receive any refund. When I phone them to find out how far they give me attitude and say they will call back just to never call. Vodacom Chatz ***** your momey and give you absolutely no service. THEY ARE THE WORST. Do not use them.
0
Replies (0)RN
WB
WB
AC
AJ C
1 reviews | Active since Jan 2020
22 Sept 2025, 09:46
I'm a **** and you're right about how I felt regarding my own experience my experiences
I got this response from you making me out to be be **** about my experience with them based on my aparent reaction on their footage . Now I looked at other reviews also where people the worse service from you . I'm sure there's many more who didn't even take time to complain
Helpful (0)
|Replies (0)AC
AJ C
1 reviews | Active since Jan 2020
22 Sept 2025, 09:46
I'm a **** and you're right about how I felt regarding my own experience my experiences
I got this response from you making me out to be be **** about my experience with them based on my aparent reaction on their footage . Now I looked at other reviews also where people the worse service from you . I'm sure there's many more who didn't even take time to complain
0
Replies (0)