Chavda International Pty Ltd
Claimed Business
Chavda International Pty Ltd
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Chavda International Pty Ltd delivers an overwhelmingly positive customer experience, with standout praise for remarkably fast delivery, often arriving within one day even to remote areas like small Free State villages and Cape Town. Customers consistently highlight competitive pricing, excellent communication with proactive order updates, and a strong product range, particularly in power tools. Staff interactions, including with personnel like Akshaar, are described as friendly and helpful. One notable concern involves a back-order situation where the customer was asked to pay a higher price after months of delays, raising a fairness issue around pricing policies.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
4h 9mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1 hour 58 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
4h 9m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1 hour 58 min
Review Distribution
4.3|12 Reviews
Jun '25 - May '26
5(81.8%)
4(0%)
3(0%)
2(0%)
1(18.2%)
5(81.8%)
4(0%)
3(0%)
2(0%)
1(18.2%)
Frequently Asked Questions About Chavda International Pty Ltd
Based on recent customer reviews, Chavda International Pty Ltd delivers an overwhelmingly positive customer experience, with standout praise for remarkably fast delivery, often arriving within one day even to remote areas like small Free State villages and Cape Town. Customers consistently highlight competitive pricing, excellent communication with proactive order updates, and a strong product range, particularly in power tools. Staff interactions, including with personnel like Akshaar, are described as friendly and helpful. One notable concern involves a back-order situation where the customer was asked to pay a higher price after months of delays, raising a fairness issue around pricing policies.
Chavda International Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 58 min. Hellopeter has tracked Chavda International Pty Ltd across 203 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJVDM
John Van Der Merwe
1 reviews | Active since Jan 2020
21 Feb 2026, 09:44
Overworked and underpaid
I just need to give my 2 cents about this company. Been a customer for a few years now and the things I have seen and not to mention heard. Chavda treats his staff like they are the **** of the earth the very same people who bring in business for him. I have seen good people come and go in that store, every time I go there are different people. Staff are being threatened to take polygraph tests whenever told to and if you refuse you lose your job. They are made to sit in a therapy session with the wife of the owner every week and you get asked your opinions like this is a safe space and it gets used against you later and you also cant refuse because you might lose your job. People are overworked and underpaid. Staff gets paid whenever chavda feels they should get paid. There where times that i went there, had some conversation and would hear how people are stressed because they've not been paid yet and not sure when they would get paid because they never get paid on their actual pay date. Guys haven't had increases(those who managed to stay longer than a year). Staff gets micro managed by the owner and his wife. It is crazy how the owner would play it all nice in your face then treat his Staff so terrible. I would rather take my business elsewhere.
Helpful (0)
|Replies (0)JVDM
John Van Der Merwe
1 reviews | Active since Jan 2020
21 Feb 2026, 09:44
Overworked and underpaid
I just need to give my 2 cents about this company. Been a customer for a few years now and the things I have seen and not to mention heard. Chavda treats his staff like they are the **** of the earth the very same people who bring in business for him. I have seen good people come and go in that store, every time I go there are different people. Staff are being threatened to take polygraph tests whenever told to and if you refuse you lose your job. They are made to sit in a therapy session with the wife of the owner every week and you get asked your opinions like this is a safe space and it gets used against you later and you also cant refuse because you might lose your job. People are overworked and underpaid. Staff gets paid whenever chavda feels they should get paid. There where times that i went there, had some conversation and would hear how people are stressed because they've not been paid yet and not sure when they would get paid because they never get paid on their actual pay date. Guys haven't had increases(those who managed to stay longer than a year). Staff gets micro managed by the owner and his wife. It is crazy how the owner would play it all nice in your face then treat his Staff so terrible. I would rather take my business elsewhere.
0
Replies (0)LV
Lizette V
1 reviews | Active since Jan 2020
16 Dec 2025, 09:28
Unhappy customer
I am very unhappy with Chavda. My husband order from them already in August. We had to follow up with them everytime because it was on back order. Now it came and they want ons to pay more because the price went up. It is not my problem that they could not supply us immediately and now after four months we must pay extras
Helpful (0)
|Replies (0)LV
Lizette V
1 reviews | Active since Jan 2020
16 Dec 2025, 09:28
Unhappy customer
I am very unhappy with Chavda. My husband order from them already in August. We had to follow up with them everytime because it was on back order. Now it came and they want ons to pay more because the price went up. It is not my problem that they could not supply us immediately and now after four months we must pay extras
0
Replies (0)KW
RJ
Roberto J
1 reviews | Active since Jan 2020
1 Dec 2025, 06:24
Oustanding service
Upon my arrival, I engaged in purchasing activities and had a pleasant conversation with the security personnel at the entrance, as well as with Akshaar. The service provided was exceptional, the product selection was impressive, and the pricing was quite competitive. I am certainly inclined to make further tool purchases from them.
Helpful (0)
|Replies (0)RJ
Roberto J
1 reviews | Active since Jan 2020
1 Dec 2025, 06:24
Oustanding service
Upon my arrival, I engaged in purchasing activities and had a pleasant conversation with the security personnel at the entrance, as well as with Akshaar. The service provided was exceptional, the product selection was impressive, and the pricing was quite competitive. I am certainly inclined to make further tool purchases from them.
0
Replies (0)GvdM
George van der Merwe
1 reviews | Active since Jan 2020
15 Aug 2025, 09:26
Faster than a bullet train
I bought products from Chavda International and was astonished to receive my order a day later, seeing that I live in a small Free State village. Excellent communication from the pick up to delivery! Well done.
Helpful (0)
|Replies (0)GvdM
George van der Merwe
1 reviews | Active since Jan 2020
15 Aug 2025, 09:26
Faster than a bullet train
I bought products from Chavda International and was astonished to receive my order a day later, seeing that I live in a small Free State village. Excellent communication from the pick up to delivery! Well done.
0
Replies (0)G
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