Double Charge and Long Delay at Checkers Margate

On 14 March at approximately 11:26, I made a purchase at Checkers using my Capitec Bank card. Unfortunately, the till froze during the transaction and I had to stand there waiting for about half an hour while the issue was being sorted out. Eventually, I was told that the transaction did not go through and that I would need to pay again. I paid again as requested. However, the payment has now gone off my account twice, meaning I have been charged double for the same purchase. I spoke to the floor manager, but he told me that I must first wait for the transaction to clear from my account before they can do anything about it. This is very frustrating, as I now have to drive 10 km back and forth just to sort out a mistake that happened at the store. I am extremely irritated about the inconvenience and the time wasted. I would appreciate it if this matter could please be looked into and resolved as soon as possible.