YS
Yvonne S
Active since Apr 2011
95
Reviews
0
Industries
Reviews
95 reviews1 month ago
Double Charge and Long Delay at Checkers Margate
On 14 March at approximately 11:26, I made a purchase at Checkers using my Capitec Bank card. Unfortunately, the till froze during the transaction and I had to stand there waiting for about half an hour while the issue was being sorted out. Eventually, I was told that the transaction did not go through and that I would need to pay again. I paid again as requested. However, the payment has now gone off my account twice, meaning I have been charged double for the same purchase. I spoke to the floor manager, but he told me that I must first wait for the transaction to clear from my account before they can do anything about it. This is very frustrating, as I now have to drive 10 km back and forth just to sort out a mistake that happened at the store. I am extremely irritated about the inconvenience and the time wasted. I would appreciate it if this matter could please be looked into and resolved as soon as possible.
0 replies
2 months ago
Request to Reverse #ITEM UNPAID NO FUNDS 01 Fee
Good Day, I am writing to formally request that the #ITEM UNPAID NO FUNDS 01 fee charged to my account be reversed. I do not understand why an additional penalty fee is charged when there are insufficient funds in the account. If funds are not available, the debit order can simply be declined. Charging an extra fee feels like being punished for already being in a difficult financial position. I have been a loyal customer of FNB for many years, and I would appreciate fair and understanding treatment. It is disappointing to see additional charges app**** in this way. I am aware that other banks, such as Capitec Bank, do not apply similar penalties to their clients. The only reason I have not moved my accounts is because it involves significant administration and time. I respectfully request that this fee be reversed as a gesture of goodwill, and that my account be reviewed to prevent similar charges in the future. I look forward to your response.
53 replies
3 months ago
Unfair R695 Penalty Fee After Double Transfer Error
I have been banking with FNB for many years, and I am extremely disappointed with how this matter has been handled. A double transfer went through on my account, which I only realised the following day. Unfortunately, that same night a debit order was processed, and due to the unexpected double transfer there were insufficient funds in my account at that moment. As soon as I became aware of the issue, I immediately transferred money into my account to honour the debit order. There was no intention to avoid payment, and the situation was corrected without delay. Despite this, FNB charged me a R695 penalty fee. I contacted Secure Chat, but the assistance I received was unhelpful and did not resolve the matter.
56 replies
3 months ago
False advertising, or deceptive marketing
False advertising, or deceptive marketing Macro canceled my order In thier own words We wanted to reach out and let you know that we are currently facing some difficulties with our Supplier which has caused a delay in fulfilling your order. We understand how frustrating this must be for you and we sincerely apologize for any inconvenience it may cause.As a result, we have had to cancel your order and a full refund will be processed for you. We strive to provide top-notch service to our customers and we are disappointed that we couldn't meet your expectations this time." Despite not having stock available, you continue to advertise this treadmill and accept payment from customers. My payment has already been made, yet my money is still sitting with your company and I have been repeatedly told to wait, without any clear delivery date or resolution. This situation is unacceptable. I feel misled and held captive, as my funds are being withheld while no product is supp****. Advertising and taking payment for goods that are not available is unfair to customers and goes against acceptable business practice.
56 replies
3 months ago
Disgusted -There was never any intention of meeting the promised delivery
I am beyond angry, fed up, and disgusted with your service.I placed an order for a treadmill based on your clear promise that it would be delivered on 21 January. Today, when I checked my order status on your website, I discovered that the order has not even been shipped. This means there was never any intention of meeting the promised delivery date.This is nothing short of false advertising and misleading customers to secure sales.To make matters worse, if I cancel the order now, I am punished by having to wait up to two weeks for a refund, while YOU sit with MY money because of YOUR failure. That is unacceptable and *********.If a company advertises a delivery date, it is your responsibility to honor it. Do not make promises you clearly cannot keep. Customers plan their time, finances, and expectations around these commitments.This entire experience has been a waste of my time and trust. I will never, ever order from this company again, and I strongly warn other customers: do not believe their delivery promises.Sort this out immediately, or expect this complaint to stand as a clear warning to others.
56 replies
5 months ago
Urgent: Missing Living Annuity Payment for 25th
Good day, I am very disappointed, as our money is invested in a living annuity and we rely on our payment on the 25th of each month. Today there was no payment, and this has put us in a very difficult situation. My debit orders are going off later today, and now I will be charged penalty fees of R120 per debit order by my bank. This is completely unacceptable. We trust your company with our investment, and delays like this cause unnecessary stress and financial loss. Please urgently advise what happened and when the payment will be made. I expect this matter to be resolved immediately. Thank you.
53 replies
6 months ago
FNB using my account like a ATM
I would like to raise a complaint regarding the continuous deductions and hidden fees on my account. On 7 October, I noticed a deduction labeled #PAYMENTS BUNDLE FEE – R50.00, and this is not the first time I’ve seen unexplained charges like this.At this stage, I am seriously considering moving my account to Capitec, as they do not seem to have all these additional or hidden fees. I am working towards my pension, and every rand counts — it’s frustrating to see money being deducted without clear explanation.Please contact me to review my current account and advise if I can be moved to a lower-fee option. Otherwise, I will be left with no choice but to move my banking to Capitec.
53 replies
9 months ago
Limited mini car ****
I am extremely disappointed in your Limited Edition Car Collection campaign. Despite driving from one BP station to the next, every single location confirmed they are still waiting for stock. This has been a waste of time, effort, and fuel. The campaign feels misleading and poorly executed. If this was a limited or delayed offer, customers should have been informed upfront. It’s frustrating to participate in something that seems like a ****. Please address this issue publicly and clarify whether more stock will be distributed — or if this promotion was ever truly available to begin with.
0 replies
15 months ago
Kind words can go far for a company
I order a dog stroller for my dog that had a slip disk. She was not walking. Unfortunately I had to put her to sleep but the stroller was on its way. I send a message to Sarah from GREENLEAF HOME and told her to cancel my order. She called the courier and immediately informed them to return the stroller back to the company. The way that she handled my grief was mazing and comforting and she still sends me kind and comforting message. This is beyond service and I want to thank her so much. Sarah Buirski you don’t know how much it meant to me that day.
0 replies
17 months ago
Outsurance is the best
On Saturday 30 November my car had a burst pipe. There was no means to fix the car next to the road. I got hold of outsurance and with in 20 minutes the tow truck was there and drop the car in from of the house. I What a big relief that outsurance was there when we needed your. You are and will always be the very best insurance in South Africa
56 replies
Review Distribution
5 Star
12 (12.631578947368421%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (2.1052631578947367%)
1 Star
81 (85.26315789473684%)